Job Description

Join the Fortnum & Mason Cheese Team!

Are you passionate about cheese and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!


Fortnum & Mason are looking for an exceptional Sales Associate to join our unique Lower Ground Floor team of our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

Why Work For Us:

Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years

What You'll Do:

Curate and display a diverse range of cheeses Provide a personalised, luxury experience for our customers Lead cheese tastings and provide expert advice and recommendations to customers

What We're Looking For:

Experience in a fast paced environment in a similar role in food (cheese beneficial but not essential) Proven ability to deliver excellent customer service A friendly warm approach with great people skills Flexibility to work various shifts, including weekends Outstanding communication skills


This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.





We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.