Job Description

Join the Fortnum & Mason Confectionary Team!

Be the First Impression. Create the Lasting Memory.

At Fortnum & Mason, our Ground Floor is where the magic begins--and our Sales Associates are its storytellers. From the moment guests' step through our iconic Piccadilly doors, they're welcomed into a world of elegance, heritage, and exceptional service. Our Ground Floor Sales Associates team delivers more than just retail; they create unforgettable experiences.





Join us in creating experiences through our Confectionary counter.

Why Work For Us:

Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years subject to terms and conditions

What You'll Do:

Delivering an exceptional personalised service on our confectionary counter Identifying customer profiles and taste to enhance a storytelling experience Complete transactions of products

What We're Looking For:

Experience in a fast-paced environment in a similar role/passion for chocolate/confectionary Brings genuine enthusiasm for fine food and drink, inspiring customers with recommendations that elevate their shopping experience. A friendly warm approach with great people skills Flexibility to work various shifts, including weekends Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.