Job Description

Fortnum & Mason are looking for an exceptional Sales Associate to join our busy Terminal 4 store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Assistant Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, ensure our stock levels are maintained, that our products are presented impeccably, and that departmental KPI's are reached through both individual excellence and teamwork.





Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must.

Further to this, our successful candidate will:

Have a genuine passion for luxury retail Demonstrate previous experience in delivering exceptional customer experience Enjoy creating a sense of pleasure for our customers Be ready to learn our products inside-out and demonstrate a constant hunger for knowledge


As the role is airside, you must be fully flexible with regards to shifts and working patterns, as some shifts will require you to start from 5am. All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.

In return, we offer fabulous benefits

:


A competitive salary + paid overtime A generous store and restaurant discount of up to 40%
Annual bonus of up to 5% of annual salary 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
A fantastic subsidised staff meal scheme Defined development scheme to grow your career
Exclusive access to our legendary Staff Shop Sale Excellent pension scheme

This is a fixed term role till Jan 2027.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.