Job Description

Join the Fortnum & Mason First Floor Team!

Fortnum & Mason are looking for an exceptional Sales Associate to join our unique First Floor of our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, ensure our stock levels are maintained, that our products are presented impeccably, and that departmental KPI's are reached through both individual excellence and teamwork.


Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must.

Why Work For Us:

Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years

What You'll Do:

Excite customers with product knowledge Provide a personalised, luxury experience for our customers Work closely with other departments to maintain high standards

What We're Looking For:

Experience in a fast paced environment in a similar role in homeware/fine dining/stationary/galleries Proven ability to deliver excellent customer service A friendly warm approach with great people skills Flexibility to work various shifts, including weekends Outstanding communication skills


This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.





We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, CustomerService and Local Community Awards.