Job Description

The Brand

Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.

As a key member of Longchamp's boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.

Values & Culture

Longchamp embraces five core values:

Elegance - Providing a refined and polished customer experience Authenticity - Acting with honesty and professionalism Creativity - Encouraging innovation and fresh thinking Quality - Striving for excellence in service and product Sustainability - Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.

Job Purpose

To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp's luxury standards.

Key Responsibilities

Customer Service & Sales

Welcoming and advising customers

: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.

Contributing to sales

: taking an active part in selling products in line with the company's sales techniques and store objectives.

Building long term relationship with clients

: develop and maintain client relationships through excellent service and personalised follow-up.

Managing returns and exchanges

: dealing with customer requests for product returns or exchanges, in line with internal policies.

Product & Brand Knowledge

Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage Communicate brand stories and product features with confidence and clarity Stay updated on new arrivals, seasonal launches, and promotional activities

Boutique Operations

Ensuring product presentation

: making sure that products are displayed in adherence to visual merchandising guidelines.

Restocking and stock management

: support replenishment, stockroom activity, and inventory accuracy

Managing checkout operations:

carrying out transactions smoothly and guaranteeing fast, secure service and data capture

Skills & Qualifications

Minimum 1 year of experience in retail, preferably luxury or premium Strong interpersonal and communication skills POS system knowledge and basic MS Office familiarity Fluent in English (additional languages preferred) Passion for fashion, customer service, and luxury brands

Person Specification

Outgoing, polished, and professional demeanour Service-driven and problem solving Team player with a proactive attitude Detail-oriented, punctual, and dependable Organized, and able to prioritize daily tasks Flexible with scheduling including weekends, evenings, and holidays

Key Performance Indicators (KPIs)

Personal sales revenue Conversion rate (footfall to sales) Average transaction value (ATV) and Units per Transaction (UPT) Client satisfaction feedback and mystery shopper results CRM entry completion and data quality Visual merchandising compliance

Benefits

Competitive salary Monthly and annual performance bonuses Enhanced pension contribution Generous holiday allowance after qualifying period Private health cover after qualifying period Enhanced Maternity, Paternity and adoption pay Staff discount
Longchamp is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

Job Type: Full-time

Pay: 27,000.00-35,000.00 per year

Benefits:

Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Health & wellbeing programme Life insurance Paid volunteer time Referral programme Sick pay Store discount
Experience:

customer service: 2 years (preferred)
Work Location: In person