Job Description

Let me take this opportunity to introduce TWG Tea to you. TWG Tea offers close to 1000 luxury teas from 45 different countries including countless exclusive teas, all hand blended in Singapore and has one of the largest selections in the world. We create daring and exclusive blends, using the most fragrant flowers and fruits from Europe, the most exotic spices, and only the finest, single estate teas from remote and mysterious regions of the world. Our experts travel across the globe, tasting countless teas in a rigorous quest for the rarest of teas. This relentless quest has also meant fruitful direct contact with planters, yielding some wonderful teas.

We are looking for someone energetic ,customer/detail orientated and a massive Team player.

Key Responsibilities:

Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following the Company's policies and SOP,s.
Demonstrating and reflecting the glamorous, luxury Tea,s through customer service, attitude, personal grooming, dress code and behaviour
Developing a detailed knowledge of the product including construction, materials, care and designin order to provide exceptional and knowledgeable customer service
Participating in, and representing TWG Tea UK at all times and during promotional events and activities in particular
Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the boutique at all times
Playing an active role in replenishing stock according to TWG tea UK procedures and policies
Collaborate with the team in organizing the product in the stock room including participating in stock takes and helping to keep the stock room tidy and clean
Attending and participating in all store meetings and training events as required ensuring good communication is maintained

Skills:

Demonstrable success gained as a Sales Associate with a recognised luxury brand
Excellent communication skills both written and verbal
Fluent English. A second & third language would be ideal
Demonstrable sales skills
Knowledge and understanding of the luxury market and customer service.
Successfully able to handle multiple demands and competing priorities
Seeks opportunities to be proactive and pre-empt client needs
Demonstrates respect and politeness and regularly exceeds customer expectations
Shows innovation and initiative in setting customer care standards
Team player
Strong attention to detail
Able to work flexibly, embrace and manage change
Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability
Enthusiastic, self-confident and self-confidence and Professionalism is maintained under all circumstances
Prepared to go the extra mile to achieve targets.

Job Types: Full-time, Part-time

Pay: 12.21-14.00 per hour

Benefits:

Discounted or free food Employee discount Referral programme Store discount
Experience:

Retail sales: 1 year (preferred) luxury retail: 1 year (required)
Work Location: In person