Job Description

Job Summary

We are seeking a dynamic and enthusiastic Sales Assistant to join our team in our busy Stores Division. The ideal candidate will possess excellent communication skills and a passion for customer service. As a Sales Assistant, you will play a crucial role in enhancing the shopping experience for our customers through effective merchandising, upselling, and providing exceptional service. Candidates with experience in the building merchants, engineers merchants or plumbers merchants trades are highly encouraged to apply. You must live within 30 minutes drive of Matlock.

Responsibilities

Primarily an office based role, you will answer the phone and emails promptly, greet customers warmly and assist them in finding products that meet their needs. Provide knowledgeable information about products and services to enhance customer satisfaction. . Handle customer inquiries and resolve any issues promptly and professionally. Demonstrate excellent phone etiquette when responding to customer calls or queries. Collaborate with team members to achieve sales targets and maintain high standards of service. Keep accurate records of sales transactions and assist with inventory management as needed.

Experience

Previous experience in retail or sales is preferred but not essential; we value enthusiasm and a willingness to learn. Strong communication skills in English are required; Basic math skills for handling transactions are necessary. Knowledge of an existing ERP system such as K8 would be an advantage Excellent organisational skills and time management abilities to ensure efficient operation during busy periods. A friendly demeanour with the ability to engage effectively with customers from various backgrounds is essential. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we invite you to apply for the Sales Assistant position today!
Job Types: Full-time, Permanent

Pay: 26,250.00-32,000.00 per year

Benefits:

Cycle to work scheme Free parking Private medical insurance Store discount
Ability to commute/relocate:

Matlock: reliably commute or plan to relocate before starting work (required)
Application question(s):

Can you write a few sentences about yourself?
Work Location: In person

Expected start date: 27/10/2025