Job Description

Job Ref:

TFH1234

Branch:

The Fellows House

Location:

The Fellows House, Cambridge

Salary/Benefits:

Competitive Salary Package

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

07/11/2025

Closing date:

02/01/2026

Job Title:

Sales and Business Development Executive

Location:

The Fellows House - Cambridge, CB4 1UZ

Employment Type:

Permanent - Full-time

Salary:

Competitive Salary Package

Overview

We are seeking an ambitious and dynamic Sales and Business Development Executive.

Description

"Everyone can rise above their circumstances and achieve success if they are dedicated and passionate about what they do." - Nelson Mandela

The Person

We are seeking a dynamic and results-driven Sales and Business Development Executive to act as an ambassador for The Fellows House Hotel. You will embody our core values of cultured, devoted and person-centred, demonstrating a passion for hospitality and a commitment to creating exceptional experiences for our guests. With a customer-focused mindset, you will build meaningful relationships with clients while contributing to the growth and reputation of our hotel.

The Role

As a Sales and Business Development Executive, you will play a key role in driving revenue, developing client relationships and increasing brand awareness. You will be proactive in identifying new business opportunities, managing client accounts and contributing to the overall sales strategy. If you have a proven track record in hospitality sales, enjoy building relationships and align with our brand values, we encourage you to apply.

Key Responsibilities

Develop and implement strategic sales plans aligned with The Fellows brand values and business objectives. Drive community engagement strategies that enhance the reputation of The Fellows House and make The Fellows House the hub of the local community. Build on and develop relationships with current clients Analyse current markets and identify new markets and potential clients Ensure in house promotional material is current, effective and supports any new sales and marketing promotion. Support and work closely with cross-functional teams to achieve sales targets, drive revenue growth and enhance market share. Cultivate and maintain relationships with key clients, partners and stakeholders to drive business opportunities. Analyse market trends, competitor activities and customer feedback to identify opportunities for improvement and innovation. Collaborate with cross-functional teams, including operations and event management, to ensure seamless guest experiences. Provide regular reports and updates to senior management on sales initiatives and market trends. Ensure that all outgoing communications are in line with brand guidelines. Devise and coordinate regular guest surveys, analysing the results and recommending continuous improvement ideas and actions. Deliver the product to expected Brand standards and manage the QE process. Maintain accurate and up-to-date records in the CRM system, ensuring all leads, opportunities and communications are properly logged and tracked. Oversee the smooth delivery and handover of accounts once secured, working closely with internal teams to ensure client expectations are met from the outset. Attend and represent the company at breakfast meetings, networking evenings and business functions which may be held outside of normal office hours, to help build connections and raise brand visibility.

Skills Qualifications

Bachelor's degree in Sales, Business or a related field. Master's degree (desired) Proven experience in sales, business development or hospitality sales. Excellent communication, negotiation and interpersonal skills. Strong organisational skills with a proactive, results-driven approach. Understanding of hospitality industry trends and customer expectations. Ability to work independently while collaborating with cross-functional teams. Familiarity with CRM systems and digital marketing tools. Passion for hospitality and alignment with The Fellows House Hotel values.

The Hotel

The Fellows House known for its commitment to providing exceptional experiences for guests. Rooted in the values of cultured, person-centered and devoted we strive to create memorable moments that resonate with our guests and team members alike. We seek exceptional people who embody our values, are dynamic and want to contribute to the continued success and growth of our hotel.

Our Values

Cultured

We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.

Devoted

We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.

Person-centred

We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes and preferences.




In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of a new hotel and a comprehensive benefits package.

Benefits:

In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of a new hotel and a comprehensive benefits package.


Comprehensive salary package Access to GO Hilton Travel Programme - stay in Hilton Hotels around the world for as little as 35$. 50% FB Discount when staying in Hilton Hotels through the Go Hilton Travel Programme Staff meals and hot drinks on shift Career Development Extensive learning development opportunities

How to Apply

If you are motivated, passionate about hospitality and want to be part of a team that embodies our values, please submit your application - We would love to hear from you!

The Fellows House

An exclusive destination with an inclusive spirit.



Inspired by great university fellows past and present and designed for the discerning clientele of Cambridge and beyond, seeking somewhere to eat, drink and stay in style.



At the Fellows House we are proud to play

host

to the many people who are drawn to our University city and enjoy creating connections between our team members, our guests and our local community.



The team that work here are like

family

and genuinely enjoy their jobs. This positive spirit informs our service culture, allowing us to deliver a warm, generous experience for our guests.



Likewise, we are focussed on keeping our neighbours part of day to day life in the hotel, be they university goers, local suppliers or cocktail lovers.