Job Description

Company Overview

Wildflower Turf Ltd is an award-winning, industry-leading producer of Wildflower products, renowned for innovation and excellence in the world of wildflowers. With operations across three sites in Hampshire, Shropshire and Yorkshire, our passionate and dynamic teams are the driving force behind our success.

Summary

We're looking for a driven individual with a proven track record in consultative selling, where understanding customer needs and offering tailored solutions is key. With your natural ability to connect to people you will be at the forefront of customer engagement, driving sales and championing our products. Be part of our expanding sales team in Hampshire as a Sales Consultant and play a pivotal role in our continued growth, helping us bring nature's beauty to more customers as we meet the rising demand for our exceptional wildflower products.

Responsibilities:

Inbound Sales & Customer Engagement

:

Responding to Inbound Enquiries:

Handle incoming calls and emails, delivering prompt, knowledgeable, and solution-focused responses to customer queries.

Consultative Product Guidance:

Provide expert advice to help customers select suitable products, with a strong emphasis on wildflower turf and sustainable landscaping solutions.

Sales Order Management

: Accurately process customer orders and quotations, ensuring all specifications and logistical details are captured effectively.

Lead Qualification

: Identify and qualify potential sales leads from inbound channels and escalate promising opportunities to the appropriate team members.

Upselling & Cross-Selling:

Proactively recognise and recommend relevant complementary or premium product options to enhance customer purchases.

Logistics & Delivery Coordination:

Client Communication:

Maintain clear and timely updates on delivery schedules, ensuring customers are kept informed and confident throughout the process.

Sales Administration & Support:

Account Management:

Oversee a small portfolio of customer accounts, delivering excellent ongoing service and support.

CRM Oversight:

Maintain accurate and up-to-date records of customer interactions and sales activity using HubSpot or equivalent CRM platforms.

Pipeline Follow-Up:

Monitor outstanding quotes, follow up regularly, and convert inquiries into confirmed orders where possible.

Team Support:

Provide administrative assistance to the Head of Sales and broader team to facilitate seamless internal operations and customer satisfaction.

Key Skills and Experience:

Customer Service & Sales Expertise:

Proven experience in fast-paced, client-focused roles, with a strong emphasis on customer satisfaction, relationship building, and sales support.

Organisation Skills:

Exceptional attention to detail with the ability to juggle multiple customer accounts, manage time-sensitive sales tasks, and coordinate logistics to ensure seamless product delivery.

Communication Skills:

Confident verbal and written communication skills used to influence purchasing decisions, build trust with clients, and deliver a standout customer experience.

CRM Experience:

Proficient in CRM platforms like HubSpot to manage sales pipelines, track customer interactions, and drive follow-ups that convert leads into loyal buyers.

Customer-Centric Problem Solving:

Adept at identifying customer pain points and delivering swift, solution-focused resolutions that enhance satisfaction and drive repeat business.

Self-Motivated with Strong Initiative:

Demonstrates the ability to work independently, manage priorities effectively, and take ownership of tasks with a clear focus on delivering value and contributing to team objectives.

Industry Background (Preferred):

Experience within product-driven industries such as landscaping, construction, or building materials is highly desirable. Familiarity with the needs of trade customers and the ability to provide knowledgeable, solution-based support will be a significant advantage.

What we offer:

Reward for Experience:

We offer a competitive salary package that reflects the level of expertise and experience you bring to the role--particularly in high-performing customer service and sales functions.

Career Growth with Purpose:

We're committed to your ambition. From day one, you'll have a clear development path and real opportunities to step into leadership roles as you grow with us. Whether it's sharpening your current skills or exploring new ones, we invest in your professional journey through ongoing training, resources, and support.

Team-First Environment:

Join a collaborative, inclusive culture where your ideas are heard, your contributions matter and successes are shared.

Balance That Works:

We believe you do your best work when life feels balanced. Expect a dynamic, results-driven workplace that still leaves room for you to thrive outside of it.

Please Note:

Getting to work:

You will need your own transport as we are based in a remote location with no access to public transport.

Previous Applicants:

If you have applied for this position within the past 12 months, we kindly ask that you do not reapply.

Visa Sponsorship:

Please note that we are unable to offer visa sponsorship for this role.
Job Types: Full-time, Permanent

Pay: 28,000.00-34,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount On-site parking
Schedule:

8 hour shift Day shift Monday to Friday
Ability to commute/relocate:

Hampshire, RG25 3AW: reliably commute or plan to relocate before starting work (required)
Experience:

Consultative Selling: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 01/09/2025