Job Description

About Us

We are a family-run independent merchant based in Epsom, specialising in heating and plumbing supplies. With a reputation for excellent customer service and strong product knowledge, we pride ourselves on supporting both trade professionals and homeowners with the best advice and solutions.

About the Role

We are seeking for a motivated and customer-focused

Sales Consultant

with experience in the

heating and plumbing sector

to join our team. You will be the first point of contact for customers, providing excellent service and technical support both at the counter and over the phone. This is a great opportunity for someone who enjoys working in a fast-paced environment, has good product knowledge, and is committed to delivering excellent customer service.

Key Responsibilities

Serving customers at the trade counter in a friendly and professional manner Offering technical advice and product support on heating and plumbing supplies Processing sales orders, quotations, and returns accurately Handling enquiries by phone and email Assisting with stock control, replenishment, and merchandising Maintaining a clean, safe, and welcoming counter area Supporting the team with general warehouse and administrative duties when required

About You

Minimum of 5 years' experience in heating and plumbing

(essential) Previous trade counter or customer service experience (essential) Strong communication and interpersonal skills Ability to work effectively as part of a team Good organisational skills and attention to detail A proactive and positive attitude Basic IT skills (experience with EPOS systems is an advantage)

What We Offer

We value our people and reward hard work with a strong benefits package, including:

Competitive salary Great pension scheme Training and development opportunities Friendly and supportive working environment Staff discount on products/services
To apply please send your cover letter and CV to:

dives@nordenplumbingsupplies.co.uk

Job Type: Full-time

Benefits:

Company pension On-site parking Store discount
Work Location: In person