Job Description

Proposed Start Date - 16th February. 40 hours per week. 5 days over 7 including some weekends. Starting salary 26,436.80 per annum (National living wage), increasing to 27,040 after 3 months probation period . Holiday allowance of 22 days + 8 bank holidays, these will increase with service up to a maximum of 25 days (annual leave not available in July, August and September).

true Student Living is an award-winning Student Accommodation Provider with properties all over the UK. We are looking for a positive individual to join our growing Sales team, helping answer booking inquiries from students, parents, partners and members of the wider true team.

The true Sales Consultant will be the face of the true brand and will ensure all inquiries are met with only the best efficiency, service, and respect. This individual must have a relentless commercial approach and excellent sales & customer service qualities to achieve maximum guest satisfaction and portfolio occupancy.

A forward-thinking individual with a nimble approach in driving a strong KPI culture but ensuring the guest is always the priority. This individual will demonstrate a 'true' obsession towards delivering sensational service to both our guests and partners, ensuring our growth focus and brand integrity is always protected.

In role, this individual will be the first point of contact for all sales inquiries. You will deal with students, parents, partners and our property teams, providing appropriate advice and information through email, website inquiries and telephone. We pride ourselves at true in offering high quality service and response times, going 'above and beyond' the call of duty to ensure every inquiry is answered to the best of our ability.

As the true Sales Consultant, you will be our ambassador for the true brand, sharing your knowledge and expertise to all students and partners, whilst maintaining a friendly and helpful service.

The individual must;

Be located in Glasgow Have excellent time management skills Be able to effectively plan and prioritise their own workload Be organised and thorough at all times Have excellent communication skills (both verbal and written) Competent on Excel and Word Work well within a team, however must also be able to work independently Give sensational service in everything and to everyone Ensure all relevant communications and data is updated and recorded through the CTI system, CRM system and booking engine for 100% integrity and compliance Meet performance targets for speed, efficiency, sales and quality with the focus on delivering brand and outstanding customer service Be able to build trustworthy relationships with partners, whilst providing excellent service and support to partner bookings
*experience in the student accommodation sector is not required for this position

This role will be carried out under a 'work from home' status, so it's fundamental that you have an excellent environment to work from within your living arrangements (this includes a private area to work that is quiet and not impacted by your family or living occupants, strong and reliable Wi-Fi and excellent phone signal). Although the majority of this role will be carried out from home, you will be expected to occasionally work from our Glasgow site, and also attend training and team meetings in our properties across the UK.

We are looking for a Glasgow based applicant.

Job Type: Full-time

Pay: 26,436.80 per year

Benefits:

Company pension Work from home
Application question(s):

Please list 2-3 dates and time ranges when you could do a virtual interview between 2nd and 6th of February.
Work Location: Hybrid remote in Glasgow G4