Job Description

Location:

Harvey Nichols Leeds

Reporting to:

Concession Manager

Reference:

Full-Time

Personal Attributes We Value:

Genuine, Warm, Interested, Appreciation of Style, Humour, Thoughtful, Trustworthy, Responsible, Knowledgeable, Flexible, Enterprising and Inclusive.

What you will do

Diligent in nurturing client relationships and generating loyal customers through active follow up and use of company CRM systems.

Engagement in productive clientelling and networking on behalf of the brand with occasional external event attendance.

Maintain in depth product knowledge to allow for confident and successful consultations and after-sales assistance.

Support in handling daily administrative requirements such as stock transfers, repair processing, and stock taking.

Assistance with daily VM and housekeeping requirements.

What you will bring

A great storyteller with excellent communication and social skills.

Minimum 2 years' experience in developing and achieving excellent sales results in luxury retail; fine jewellery product knowledge desirable but not essential.

Proactive and supportive team player with prominent levels of motivation and initiative.

Performance focussed and capable of reaching and exceeding targets in a busy, multi-brand environment.

Desire to provide an excellent in-store customer experience with a passion for delivering exceptional customer service.

Positive, calm, engaging and friendly in approach.

Stylish and professional personal presentation and demeanour.

Good, basic IT skills and an ability to learn and understand new POS systems.

Understanding of requirement to follow company and concession partner protocol and procedure.

Ability to work a variety of split/early/late/weekend shifts over 20 hours a week.

Be a proud and enthusiastic ANNOUSHKA Brand Ambassador who promotes our message of 'Jewels for Life'.

What we offer

A vibrant, progressive and fun, professional working environment.

Delightful, thoughtful, creative and exceptionally beautiful fine jewellery collections.

Staff jewellery allowance.

Birthday off and excellent holiday allowance.

Competitive salary with OTE commission.

Incentive scheme rewards.

* Annoushka welcomes applicants who: Act with Integrity and are Genuine, Warm, Joyful, Thoughtful, Trustworthy, Responsible, Flexible, Enterprising, Adaptable, Reliable, Kind and Inclusive.