Job Description

About Our Brand

Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom-made diamond jewellery to mark life's milestones. Our designs are made-to-order in our workshop and can be personalised to create something truly individual to the wearer. With almost 40 retail stores worldwide and an ever-expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.

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Our Values

Celebrate the Moment

- We honour life's milestones by creating meaningful, joy-filled jewellery experiences.

Customer Centric Approach

- Every decision starts with our customer, delivering personalised service at every step.

Earn Trust and Respect

- We build trust through honesty, care, and respect in all relationships.

Experience Led Innovation

- We blend tradition and innovation to enhance every jewellery experience.

Empathy for People and Planet

- We act with compassion, sourcing ethically and operating sustainably.

The Role

We are seeking a Luxury Jewellery

Sales Consultant

to join our boutique team, reporting to the Store Manager. Based in our elegant showroom, you'll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service. Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.

How You'll Contribute

Client Consultations:

Conduct one-hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.

Customer Experience:

Provide a seamless luxury experience from welcome to post-sale, including thoughtful service, timely updates, and ongoing relationship building.

Sales Performance:

Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.

Product Knowledge:

Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.

Operational & CRM Excellence:

Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and escalate complex or sensitive matters to the appropriate teams.

Brand Ambassadorship:

Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.

Team Collaboration:

Work cross-functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.

Success in this role looks like:

consistently delivering exceptional customer experiences, achieving individual and store sales goals, demonstrating strong product knowledge, and contributing to a positive, team-oriented store environment.

Skills You'll Bring to The Role

1 - 2 years' experience in a premium or luxury retail environment, with a strong sales track record Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded Outstanding written and verbal communication skills Experience handling phone, video, and face-to-face consultations Able to learn systems quickly and troubleshoot issues independently Highly proactive and self-motivated to contribute beyond your core responsibilities Team player with a collaborative mindset and a positive, solution-focused attitude Creative eye for styling and passion for unique, bespoke jewellery Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications Customer-first mindset, acting as a brand ambassador and delivering exceptional experiences Impeccable personal presentation and alignment with brand aesthetic Willingness to travel to support other stores within the region to contribute to business success Availability to work weekends and peak trade periods is essential

What's In Store For You?

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Referral Scheme

- Cash rewards for referring great talent

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Annual Leave

- 20 days holiday plus public holidays

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Exclusive Employee Discount

%

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Birthday Leave

- 1 paid day off on your birthday

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Perkbox

- Enjoy shopping discounts, wellbeing rewards & peer recognition

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Enhanced Leave Policies

- Formalised policies with clear processes & enhanced support

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Partner with a global luxury brand

on its journey of expansion across ANZ

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Learning & Development

- Ongoing opportunities for growth

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Hours

- 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation

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Next Steps?

We're an equal opportunity employer, if you don't meet every requirement, we still encourage you to apply. Shortlisted candidates will complete an initial phone interview followed by a final interview.

Our Commitment to Diversity & Inclusion

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.

Job Type: Full-time

Pay: Up to 25,500.00 per year

Benefits:

Company pension Employee discount Private medical insurance Referral programme
Application question(s):

Do you have 2 years of sales experience? Please note where on your CV. How many years of experience do you have working in luxury retail or high-end jewellery sales? Please state this on your CV and include the duration. Do you have experience with any specific luxury jewelry brands or products? If yes, please list them.
Experience:

Retail sales: 2 years (required) Sales: 2 years (required)
Work Location: In person