Job Description

This inbound sales support consultant position is based at our Head Office in the beautiful Welsh border town of Monmouth.

Mandarin Stone family run business and is a leading importer of natural stone and porcelain products in the UK. We have 16 inspirational showrooms across the UK and are currently recruiting for Sales Consultant to join our Sales Office at our Monmouth Head Office.

The role:

The main purpose of this role is to provide customer service and support for clients, guiding them through the buying process from their initial enquiry through to advice on laying the tiles once delivered with a truly consultative approach.

Duties of the Sales Consultant:

- Providing a high level of customer service throughout the sales journey.

- Ascertain customers' needs and requirements and provide add on sales opportunities.

- Building client relationships; following through on the sale from the initial enquiry, securing the order and organise delivery.

- To offer product and technical advice.

- Work as part of a fast paced and close team.

- Maintaining high presentation standards within the showroom.

- Administrative responsibilities including answering customer calls, confirming orders, dealing with email inquiries, processing payments, arranging samples to be dispatched, chasing sales leads and providing aftercare service.

- Liaise with other Head Office to keep customers informed of their order status.

- Assisting with resolving customer issues in a timely manner.

Experience:

You do not need prior industry experience before you join as we provide a comprehensive training programme to familiarise you with our product range. Having a creative flair with an eye for colour would be an advantage.

We look for people that thrive in a sales and customer focused environment and pride themselves on providing the highest level of customer service to secure the deal. The successful candidate will need to be self-motivated, sales driven, have the ability to prioritise tasks, have excellent communication both written and verbally, high levels of organisation and be computer literate with a good understanding of basic maths.

If this is you apply now!

In return Mandarin Stone offers a competitive salary and great working conditions in a non-target driven environment with the emphasis on customer service.

How we will support you:

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay:

- 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service

- A day off on your birthday each year to celebrate you, after qualifying length of service

- Public / Bank Holidays and Christmas Eve off each year

- Access to our Employee Assistance Programme

- Cycle to Work Scheme

- Optional Pension Scheme, to help you save for the future

- Enrolment into the company sick pay scheme after qualifying period

- Death in Service

- Private Health Care after three years' service

- One free eye test, every two years for employee's using display screen equipment

- Employee Discount

- Travel costs when travelling beyond your remit

- Access to lots of perks and discounts through our Bright HR app

- Induction and training

Wellbeing:

We know that sometimes life can be tricky, or you might need guidance. We are here to help and provide all of our employees with:

- An Employee Assistance Programme

- Access to trained Mental Health First Aiders

- Celebrations of awareness days, we celebrate everyone at Mandarin Stone!

If you are ready to embark on a journey in luxury retail and contribute to an exceptional shopping experience, we would love to hear from you.

Hours of work are 9.00am - 5.30pm Monday to Friday and alternative Saturdays 9.00am - 12.30pm. We are closed on Sundays and Bank Holidays.

Job Types: Full-time, Permanent

Salary: 28,000 - 29,000 per annum

Job Types: Full-time, Permanent

Pay: 28,564.25-29,706.82 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Sick pay Store discount
Experience:

Customer service: 1 year (preferred) Sales: 1 year (preferred) Administrative: 1 year (preferred)
Work Location: In person