Job Description

Job Category: Legal
:
Sales Consultant - Probate
29,000 base salary, average earnings 45,000 with uncapped bonus plus excellent benefits including: monthly incentive scheme and pension with up to 10% Co-op contribution (2,900). Work level 6B
Full time - 37.5 hours or part time late shifts flexible. Monday-Friday and one Saturday per month working for 4 hours.
Fully remote, working from home across England & Wales
We're looking for remote sales consultants to join our Co-op Legal Services probate team.
We're a fast-growing, innovative business with huge demand for our services, owing to our client first approach and strong brand presence. If you have the skills we need, we can offer you a fantastic opportunity to work in our industry leading team.
In this role you'll meet with clients over the telephone and video to discuss the deceased estate and help them to make an informed choice about their legal planning. Our presence in the market means that many clients enquire with us, so you won't need to do any prospecting, and you'll make a real difference to the lives of our clients at a time when they need us most. You don't need to have a background in legal as we'll provide training to develop your technical knowledge and enable you to discuss the benefits of our services.
What you'll do:

• work closely with clients to understand their situation, taking an empathetic and considerate approach
• provide advice and information over the phone and via video on probate and estate administration to match the client's needs
• finalise sales once clients have decided that the service is right for them
• work towards agreed KPIs
• proactively manage opportunities and prospective clients
• use a case management system and a telephony system to manage your work and client calls

This role would suit people who have:

• previous experience of consultative selling
• great communications skills showing a positive, engaging, and empathetic approach
• proficiency in IT with the ability to learn new IT systems quickly
• emotional resilience and the ability to be professional even in difficult situations
• the ability to work on your own and as part of a remote team
• a willingness to learn with a passion for self-development

Why Co-op?
Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:

• competitive salary
• coaching, training and support to help you develop
• wellbeing benefits to support your physical and mental health
• pension with up to 10% employer contributions
• monthly incentive scheme
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• discounts on Co-op products and services
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

Building an inclusive work environment
We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.
As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.