Job Description

Are you energised by helping customers find exactly what works for them? Do you thrive in a dynamic retail environment and have a genuine passion for delivering stand-out Customer Service? If you enjoy connecting with people, making a positive impact, and working towards shared success, we would love to hear from you.

Customer Engagement and Sales Excellence - What You'll Be Doing

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Provide memorable customer experiences by offering a friendly welcome and listening carefully to each individual's needs. Guide customers through their retail journey, sharing honest advice and knowledgeable suggestions to help them make the best choices. Use our advanced product-matching technology and in-store tools to deliver engaging, informative demonstrations. Work closely with your team to achieve store sales targets, always keeping the customer at the centre of everything you do. Assist with every aspect of store operations, from assisting customers to maintaining displays and ensuring a clean, inviting atmosphere. Tackle customer queries, feedback, and challenges with a positive attitude, leaving every customer satisfied.

Retail Sales Experience and Customer Service Skills

Previous retail, sales, or customer-facing experience is an advantage - especially where you've empowered customers to make confident decisions. Excellent verbal communication - you're natural at building rapport, explaining products, and really listening to what matters to each customer. Adaptable and proactive, able to support busy trading periods and quieter times with equal enthusiasm. Competence with point-of-sale systems and using technology to support the customer shopping experience. A positive, 'can do' approach - open to learning new skills and working with your team for collective success.
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Key Traits: Supportive, Inclusive Team Player

Genuine enthusiasm for creating enjoyable, memorable customer experiences. Approaches all customers with respect, empathy, and patience. Clear and engaging communicator - with customers, team members, and in sharing ideas for improvement. Flexible and resilient, able to adjust to different situations and individual needs. Values diversity and inclusion, contributing positively to a culture where everyone is heard and respected.

Rewards, Benefits, and Career Development

Uncapped earnings: competitive salary, commission-based rewards, and monthly store bonuses. Generous staff discount - save up to 50% on our products. Health and wellbeing support, including access to Medicash cashback and Retail Trust resources. Income Protection, Life Assurance, and a pension scheme through Legal & General (subject to qualifying periods). Flexible annual leave, including the chance to buy or sell holiday days and enhanced family leave entitlements. Ongoing learning and plentiful career progression opportunities across the company. Inclusive, collaborative workplace - where your talents and individuality are celebrated.

Belong and Build Your Career With Us

We believe a good day's work should be as rewarding as a good night's sleep. Here, you can bring your authentic self every day - your ideas, your personality, and your ambition. No matter your background or experience, if you're passionate about exceptional customer service, teamwork, and retail sales, apply now and be part of our supportive, welcoming team.