Job Description

Your new role

As an Omni-Channel Outlet Specialist you will be empowered to work as a team, always ensuring you put the customer at the heart of your decision. Working in this fast paced environment you will draw upon a multitude of skills to provide exceptional support across the full end-to-end SCO journey. Your role will include working within our showroom, warehouse, and Service Department, ensuring a seamless shopping experience for our customers and efficient operations for our business whilst ensuring your decisions should always drive the strongest commercial return for the brand. You should be open to change and always seek ways to improve both sales, margin & operational excellence.


A day in the life of...
A Sales Consultant, you'll spend your time doing so much more than sitting! Here are just a few of the things you'll be getting up to:

Greet and assist customers in the showroom, providing product knowledge and personalised recommendations. Support customers through the entire sales process, including inquiries, demonstrations, and transactions through the use of SCO USP's. Coordinate with the warehouse team to facilitate timely stock movements, deliveries and stock replenishment through both inbound & Service. General responsibilities within the wider warehousing, service and studio sections of the brand. Work collaboratively as a team to ensure a constant flow of stock and maximum amounts of products are always presented across all channels of sale. Have an eye for detail to ensure the SCO showroom always looks its best - this should include furniture that always looks its best and presented in bundles wherever possible. Support after-sales service, including handling customer inquiries, returns, and refunds. Outbound calls to customers whose orders are ready to book in delivery depots . Maintain a clean and organised building and surrounding areas including the showroom, warehouse, service area and office spaces to ensure safe working areas to both customers and colleagues. Collaborate with team members across other departments to ensure a n exceptional customer journey. Use omni-channel tools and platforms to manage customer interactions, orders, and follow-ups. Stay updated on product features, upcoming promotions, and company policies.

In an ideal world...
You don't need to have extensive sales experience to join us. All we ask for is a true passion for delivering that red carpet experience to our customers; a real team player with a genuine interest in style and design.


We know that none of our customers are the same and that goes for our Sofologists too - there truly is a seat for everyone at Sofology!


A little about Sofology

We're a fun place to be and we know our people are priceless. We're proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.


We're all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.

Roll Out The Red Carpet

- From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.

A Seat for Everyone

- Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.

Bold By Design

- We're a courageous brand with ambition and drive. We'll never settle for second best and always strive for more.


So, if you want to join us on the sofa, save your seat by applying now!


Sofology benefits
Great basic salary with generous, uncapped team bonus Plenty of opportunities to learn & grow. 30% discount across the Group, plus 15% for your friends and family Access to discounts at 100's of high street retailers. Mental, physical and financial support (EAP) Enhanced maternity & adoption pay Spend up to 1,500 at Currys / PC World and spread the cost through Sofology. Additional days off, whether it's your wedding, birthday or even the arrival of your new furry friend A contributory health scheme, flu vaccines, access to a Doctor and private health check Income protection, bereavement and life assurance - you can count on us to be there when it matters Holiday buy back scheme (5 days) * Okay, so the list just goes on, but here's a few more.... Sharesave, volunteer days and a cycle to work scheme!