Job Description

What's on Offer:

Contract Type: Apprenticeship

Salary Circa: 16,000 per annum

Weekly Hours: 37.5 hours per week

Core Business Hours: (10am until 4pm)

Location: BSC Manchester College

Hybrid Remote Working

Team Member Benefits:

Annual Leave:

25 days Annual Leave plus 8 bank holidays

Wellbeing:

Dedicated Mental Health Champions supported by trained Internal Mental Health First Aiders

Culture:

Friendly and supportive multicultural working environment

Career Development:

Comprehensive internal training and development opportunities

Enhanced Leave and Support:

Enhanced Bereavement Leave, Pet Bereavement Leave, Miscarriage Leave and Pay

Recognition and Rewards:

Regular recognition of achievements through our monthly BSC team awards
Join BSC Education in making a lasting difference where your passion will not only shape the future of students but also empower communities, create opportunities, and inspire positive change that resonates beyond our schools

Overview

:

At BSC Education, we are committed to delivering exceptional English language education that empowers students to thrive in a global environment. We value excellence, collaboration, and innovation in all that we do.

The Sales Coordinator plays a critical role in supporting the Sales team with operational and administrative tasks to ensure a seamless sales process. This role is pivotal in enhancing customer engagement, strengthening agent relationships, and maintaining organized sales pipelines.

1. Administrative Duties & Support

Support the team with continuous improvement - always looking for ways to improve service Assist the sales team with administrative duties, including preparing presentations, reports, and proposals. Maintain the CRM system with up-to-date client and agent information. Track the progress of leads, enquiries, and agent interactions. Support with the creation of quotations

2. Commercial Management

Create and maintain comprehensive contact lists of prospective clients and agents. Follow up on enquiries through email, phone, or other communication platforms as required to support the Commercial Director and Regional Account Directors Monitor the status of active leads and ensure timely follow-ups

3. Internal & External Communications

Maintain good working relationships with both colleagues cross the business and suppliers, projecting a professional image of the Company at all times Schedule and coordinate appointments and school visits for agents and clients. Organise and conduct onboarding and training sessions for new agents. Maintain strong relationships with agents by providing timely information and support about BSC products and updates. Liaise with internal teams (Marketing, Operations, Client Success) to ensure sales materials and training documents are accurate and up-to-date. Support in planning agent familiarisation trips and events. Support the Sales team with ensuring regular Product Knowledge training sessions by coordinating with the team as required Share success stories, agency visits etc across the BSC group via Engage
4. Customer Experience

Actively look for and pre-empt delivery problems and potential flashpoints for customers. Proactively communicate with all parties to reduce the impact

Job Skills

Specific Role Requirements

Key Skills and Competencies

Strong organisational and multitasking abilities. Excellent written and verbal communication skills. Proficiency in Microsoft Office and CRM platforms (e.g., HubSpot, Salesforce). Detail-oriented with strong follow-up and time management skills. Ability to work both independently and collaboratively in a team environment. Customer-first mindset and a passion for education.

Desired Experience/Skills:

Previous experience in a sales support, administration, or customer service role. Experience in the education or language training sector is a plus. Knowledge of international markets and student recruitment agencies preferred. A second language is desirable

Why Join BSC Education?

Be part of a mission-driven organisation focused on empowering learners globally. Work in a collaborative, inclusive, and growth-oriented environment. Opportunity to develop within a leading education brand.

Equality, Diversity & Inclusion Statement

At BSC Education we believe in empowering individuals, celebrating diversity and striving for equality. We foster an inclusive environment where every individual is valued, respected, and supported. We are an equal opportunities employer and welcome all interest in joining our team.

Successful applicants will undergo our safer recruitment checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including Scottish PVG Scheme, an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal record check (if applicable). Overseas criminal record checks are required for anyone who has lived abroad for 12 months or more (whether continuously or in total) in the last 10 years, whilst aged 18 years or older and the applicant is solely responsible for the costs for the overseas criminal record check.

All BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below:

BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences.
BSC MISSION: By believing that "Great Things Start Here" and standing behind all that this means. If we believe it, our customers will achieve it!

BSC VALUES:
AIM HIGHER: We proactively make suggestions and solutions for challenges and opportunities.
COLLABORATE: We are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals.
COMMUNICATE: We communicate in a timely way with clarity, respect and transparency.
CUSTOMER FOCUS: We seek to provide consistent high-quality experiences that customers will remember.
TEAM FOCUS: We seek to reward and recognise excellence and innovation within our employees.

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.

We are committed to providing a creative, rewarding and successful learning and working environment for our students and team.

Job Types: Full-time, Apprenticeship

Pay: Up to 16,000.00 per year

Schedule:

Monday to Friday
Work Location: Hybrid remote in Manchester M1 3AY