Job Description

Grundfos is looking for a CSSC Back Office Engineer to join the team, based in our Leighton Buzzard office. This role provides technical support to our Industry customers and contributes to a thriving sales team whilst delivering great customer services through various channels, telephone, email, SAP CRM quotations.

What is the job about?

As an internal Sales coordinator, you will be the coordinating linkage between customers and the sales team, prioritizing and processing customer requests presented via the SAP CRM system, email. You will work with the sales team to deliver positive results for the company while obtaining and evaluating all relevant information to handle product and service inquiries. You will also organize daily workflow to meet customer expectations and work with customers to ensure correct product selection based on quality, price, and delivery.


The internal sales team has a solid work culture but also focuses on value-based sales and close relationships with our customers and other important stakeholders such as our external Grundfos Sales team. Even though you will experience demanding work situations, we have the ideal balance between fun and hard work. The team spirit is not only present in the department but can be experienced throughout Grundfos.


The working hours are 08:30 -17:00 Monday to Friday (onsite in Leighton Buzzard Monday-Wednesday)



This role is a maternity cover with a 1 year contract.

Your main responsibilities:

In this role, you will also be responsible for:

Prioritize and process customer requests presented via the SAP CRM system - (Email, IR & RFQ/RFI's and instant messaging) Drive sustainability transformation by fostering direct customer engagement and establishing Grundfos as a frontrunner in driving sustainability initiatives. Use database systems and technology to deliver great customer service Work as part of the sales team to deliver positive company sales results Obtain and evaluate all relevant information to handle product and service enquiries Maintain thorough and accurate interaction records within SAP CRM system Organise daily workflow to meet customer expectations and set SLA's through the various application within SAP- (Gannt chart & RFQ inbox) Analyze customer enquiries and provide the correct and most efficient product to suits customers need in terms of quality, price and delivery Provide pre-sales technical assistance and product training Provide after-sales support services and provide technical back up as required Process CRM quotations & opportunities within set customer SLA's Handle and resolve customer complaints first time

Your background:

We are looking for someone who is ambitious about driving sustainability, can take initiatives, communicate across all levels both internally and externally and is able communicating with customers/staff both by phone, email and face-to-face. You must also be able to meet deadlines in a demanding environment.


We imagine that you have:

Knowledge of pumps and pumping systems. Knowledge of core industrial applications. Knowledge of SAP CRM (not essential) Familiarity with Microsoft Office programs; outlook, teams, excel, word, PowerPoint

What's in it for you?

Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.

Do you want to learn more?

If this job sounds appealing, please send your resume by clicking "Apply".



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We look forward to hearing from you.