Job Description

O

PPORTUNITY AWAITS AT SCAPE

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today.

Location:

Scape HQ, London

Hours:

40 hours per week, Monday - Friday
As a Sales Coordinator acting as a key point of contact for customers during their onboarding and throughout their stay at Scape. Your main responsibilities include:

Sales Administration

Administer key post-booking processes, including tenancy/license agreements, referencing, payments and replacements. Manage resident onboarding and deliver an exceptional experience for all customer Ensure all file notes and records are accurately and promptly maintained. Support the overall efficiency of sales processes by adhering to company standards.

Customer Support

Ensure all customer communication is timely and in line with company standards. Act as a key point of contact to resolve customer queries during onboarding and pre-arrival. Respond to general enquiries from residents regarding sales processes via phone, email, WhatsApp, and Live Chat.

Business Support

Provide essential support to the Sales Executives during peak seasons. Assist the front-line team with inbound calls during busy periods. Collaborate with the wider team on various tasks, particularly during turnover periods and as required by the business.

Key Skills and Attributes

Organizational Skills:

Excellent time management and multitasking abilities.

Communication

: Strong listening and communication skills, with a professional manner across all channels (phone, email, WhatsApp, and Live Chat).

Customer Service

: A natural customer service champion, fostering a welcoming and supportive environment for residents.

Tech-Savvy

: Proficiency in Microsoft Office and a willingness to learn new processes and systems.

Team Player

: A collaborative individual who thrives in a team environment.

Problem-Solving

: Demonstrated ability to think critically and resolve issues efficiently.

Adaptability

: Flexible and hands-on, eager to support other areas of the business when needed.

Confidence and Enthusiasm

: A self-motivated individual determined to deliver exceptional results.

Why work with us?

You will join an enthusiastic team who work hard to give our customers an excellent Scape experience throughout their onboarding and stay with us. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!



We have a range of

employee benefits

including:

Access to our onsite gyms Employee Assistance Programme (EAP) Birthday day off
Charity day
Access to our Cycle to Work and Tech Scheme
Long service award for our loyal employees Maternity + Paternity benefits
Career progression and development opportunities Enrolment onto the Scape Pension Scheme
Team socials!!

Scape Sales Team