Job Description

Sales Coordinator
About the Role
Our client are seeking a highly organised and detail-oriented Sales Coordinator to join their dynamic team. The ideal candidate will play a crucial role in supporting our sales operations, ensuring smooth order processing, and maintaining excellent customer relationships. This position requires a proactive approach, strong communication skills, and the ability to work collaboratively across multiple departments.
Key Responsibilities

• Order Processing:

• Process customer purchase order numbers accurately and efficiently
• Enter orders into the company's system, ensuring all details are correct
• Verify order information, including pricing, quantities, and specifications
• Resolve any discrepancies or issues with orders promptly
• Logistics Coordination:

• Liaise with the logistics department to coordinate order shipments
• Track order status and provide updates to customers and internal teams
• Ensure timely delivery of orders and address any shipping delays or issues
• Coordinate with carriers and freight forwarders as needed
• Customer Service:

• Serve as a key contact for customers, addressing inquiries and concerns
• Provide exceptional customer service and maintain positive relationships
• Communicate order status, shipping information, and any changes to customers
• Escalate complex issues to appropriate departments or management
• Interdepartmental Collaboration:

• Work closely with sales, logistics, finance, and production teams
• Facilitate communication between departments to ensure order fulfillment
• Participate in cross-functional meetings and projects as needed
• Contribute to process improvements and efficiency initiatives
• Documentation Management:

• Manage shipping documents, ensuring accuracy and completeness
• Prepare and process customer invoices in a timely manner
• Maintain organised records of all transactions and communications
• Update systems with relevant information, including order status and customer data
• Reporting and Analysis:

• Generate regular reports on sales activities, order status, and customer feedback
• Analyze data to identify trends, issues, or opportunities for improvement
• Assist in preparing presentations and summaries for management
• Contribute to the development of key performance indicators (KPIs) for the sales coordination function

Qualifications and Skills

• 2+ years of experience in a sales support or customer service role
• Proficiency in Microsoft Office Suite, particularly Excel
• Great communicator and team player

For more information please contact the team at Recra.

Skills Required