Job Description

Sales Co-ordinator

JOB SPECIFICATION

Responsible to: Customer Service Supervisor

Purpose of Role

Provide an efficient service and after sales support to customers and internal departments from first enquiry to order delivery

Duties and Responsibilities

Provide an efficient service to customers (external and internal) for the following:

- Processing of new or established customer enquiries and orders and maintenance of customer delivery dates.

- Collate all relevant information to promptly process enquiries.

- Maintain customer quotes, product lists, price lists, any associated documentation.

- Provide customers with proof of deliveries (POD's) when requested.

- Liaise closely with planning, production and distribution to facilitate on time delivery where necessary.

- Liaise directly with the external sales team on customer issues and sales data where necessary.

- Identify product alternatives in the event of shortages and agree with external sales and the customer before despatch.

- Record and process customer complaints, liaise with customers, quality, technical, planning to generate satisfactory complaint resolutions.

- Process new artwork through customer approval to finished product.

- Carry out other duties that may be required from time to time to develop and facilitate an efficient operation.

Person Specification:

Good organisational skills

Excellent interpersonal skills and telephone manner to work across departments and liaise with customers.

Proven experience working in a customer service environment.

Flexible in approach and prepared to assist team members when required.

Good Excel spreadsheet skills with analytical capabilities.

Excellent communication and word processing skills.

Good trouble shooting skills, including data and processes.

Confident and self motivated, can work well in a pressurised environment, individually and as part of a team.

Sense of humour.

Enjoys a challenge.

Knowledge of Sage systems desirable but not essential (or similar). Comfortable working in a process change environment.

This list is not exhaustive

Working hours Monday to Friday, 9.00 am to 5.00pm, although a degree of flexibility will be required to meet business needs.

This is a temporary position for up to one yar to cover maternity leave

Job Types: Full-time, Permanent

Pay: From 24,523.46 per year

Benefits:

Cycle to work scheme On-site parking
Work Location: In person