Job Description

Job Title: Post Activity Coordinator

Location: Gidea Park (Office-based)

Salary: 32,000 per annum

Working Hours: Full-time, Monday to Friday, 2 PM - 10 PM

Oakleafe Claims is seeking a highly organised and proactive Claims Support Specialist to join our team in Gidea Park. This is an exciting opportunity to provide essential support to our sales team and play a key role in ensuring the smooth running of our sales operations. If you're looking for a varied and rewarding role within a growing company, this could be the ideal opportunity for you.

Key Responsibilities:

Manage a Busy Caseload: Ensure all leads are handled efficiently and professionally, maintaining a high standard of service. Sales Support: Assist the Sales Manager and Directors with tasks, including distributing and assigning leads, providing administrative support to the sales team, and ensuring timely follow-up. Customer Service Excellence: Respond to customer queries promptly, providing excellent service via phone and email, and handling out-of-hours calls. Lead & Incident Tracking: Manage incident triage, live tracking, and follow-up processes. Monitor and update lead outcomes and metrics. Investigative Research: Conduct research using Company House, Land Registry, 192.com, Credit safe, and Rocket Reach to support sales investigations and ensure accurate lead information. Diary & Appointment Management: Organise and manage diaries for the Head of Sales & Marketing and Sales Manager, as well as book appointments and revisits. Administrative Tasks: Maintain CRM systems, update documentation, produce management reports, assist with sending letters and sales paraphernalia, and manage document organisation. Communication Support: Act as a liaison between the sales team and the IT team, attending meetings, producing agendas, and taking minutes. Sales Team Assistance: Assist with administrative tasks for the sales team, including answering queries, providing support, and managing logistics.
Requirements:

Strong organisational and time management skills. Previous experience in an administrative or support role, ideally in a fast-paced environment. Excellent communication skills, both written and verbal. A proactive, self-motivated approach to work with the ability to handle multiple tasks simultaneously. Experience with customer service and maintaining high standards of client care. Comfortable using online tools for research and CRM systems. Ability to work independently and as part of a team. Detail-oriented, with a strong focus on accuracy.
What We Offer:

Competitive Salary: 32,000 per annum. Full-Time Role: Monday to Friday, 2 PM to 10 PM. Career Progression: Opportunities for growth within a supportive and expanding team. Team Environment: Collaborative office culture with a focus on team success.
How to Apply:

If you are an organised, detail-focused individual with a passion for customer service and administrative support, we want to hear from you!

Oakleafe Claims is an equal opportunities employer.

Job Types: Full-time, Permanent

Pay: Up to 32,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Work Location: In person