Job Description

Reports to: Branch Manager

Location: Stoke-On-Trent

Hours: Monday - Thursday, 8am - 5pm and Friday 8am - 4pm with 1 hour for lunch

We're looking for a proactive and customer-focused individual to join our team, handling sales enquiries, processing orders, and supporting day-to-day branch operations. You'll play a key role in delivering excellent service, coordinating stock and deliveries, and helping drive sales by promoting Lindab's products and solutions. If you're organised, commercially aware, and enjoy working in a fast-paced, team-oriented environment, we want to hear from you!

Key responsibilities:

Receive and process customer orders/enquiries: To receive and accurately process in accordance with Company procedures, customer's orders / enquiries, progressing them to completion and to the complete satisfaction of the customer. Liaise with other branches and departments: To liaise with other Lindab branches / departments on stock transfers / transferred orders, keeping the customer informed at all times Promote and develop sales opportunities: At all times and in conjunction with your regional BDM & BM, maximise sales opportunities and business development within your area. Handle trade counter payments accurately: To accurately handle cash and credit card payments associated with trade counter sales and to process such sales in accordance with Company procedures.

Requirements:

Previous experience in customer service or order processing within a commercial or distribution environment: You will need to be able to handle enquiries, orders, and stock coordination confidently. Familiarity with sales and quoting systems or ERP software: Important for managing pricing, stock levels, and customer orders in line with company procedures. Basic understanding of logistics or transport coordination: Useful for quoting transport costs, liaising with branches, and arranging cost-effective deliveries. Experience in handling payments and basic financial transactions (cash/card): Required for accurate trade counter sales and reporting to credit control. Ability to work effectively with cross-functional teams (e.g. Branch Managers, BDMs, Credit Control, Logistics): Necessary for collaboration across the business and ensuring smooth order fulfilment.

Ideal Candidate:

Customer Service Excellence: Central to the role, as it involves constant communication with customers, managing enquiries, and ensuring satisfaction throughout the order process. Organisational & Time Management Skills: Critical for handling multiple tasks (orders, stock, payments, month-end duties) accurately and efficiently under pressure. Sales & Commercial Awareness: Key to identifying sales opportunities, promoting products, and supporting business growth in collaboration with managers.

The Package:

Competitive Salary 25-days annual leave, + 8 days statutory Bank Holidays and a Christmas / New Years closure Corporate workwear inc. PPE Company Pension contribution matched at 4% Part of the Mental Health Charter: Wellbeing app, Mental Health Champions, EAP program and discounts on counselling Life Assurance Annual flu jab Online retail discounts & savings including; gym, holidays, hotels and family days out Long Service Awards


At Lindab, we're not just offering a job, we're inviting you to shape the future of indoor living. We're all about creating healthier spaces and a more sustainable planet. From energy-efficient ventilation to smart roofing solutions, you'll work with innovative products that make a real difference. Plus, you'll be part of a supportive team that values your growth and ideas.


Ready to make an impact? Apply now!



INDLOW


The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.