Job Description

About Big Atom

Big Atom provides recycling solutions across the?entire waste tyre supply chain. We work with?local garages, tyre wholesalers, and manufacturers, and we also create steady work for?existing collectors and recyclers?by bringing them into one coordinated network.

We combine a?real operational business?(collections and processing) with a?digital platform?that helps organise it all. Today, the platform coordinates our own fleet and trusted partner fleets to collect tyres nationally, then routes them to the right processing capacity -- either at our?Ellesmere Port?site or through our?processing partners?in other regions.

By connecting these moving parts, Big Atom helps turn a fragmented industry into a more?reliable circular value chain, transforming end-of-life tyres into reusable materials.

About the role

This is a hands-on, customer-facing role focused on?winning and retaining customers, responding quickly to enquiries, and turning requests into?confirmed bookings?-- building a strong pipeline of work for the operation.

It's a?high-frequency, phone-based role?to start with. You'll handle inbound and outbound calls daily, provide?fast quotations, convert enquiries into bookings, and keep customers updated clearly and professionally. You'll make sure enquiries are captured properly, customer details are accurate, and bookings are set up cleanly so collections can be delivered smoothly.

As you grow into the role (and depending on the size of the accounts you manage), you'll also take part in?customer visits, initially supported by other team members and eventually leading them yourself.

Who we're looking for

You'll thrive in this role if you're the kind of person who:

Takes ownership?-- you don't wait to be told; you spot issues early and fix them. Is highly organised?-- you can juggle multiple customer requests, bookings and moving parts without things slipping. Communicates clearly and confidently?-- with customers and internal teams (especially when plans change). Is commercially minded?-- you enjoy converting enquiries into bookings and building repeat business, without being pushy. Solves problems fast?-- you stay calm under pressure and make good decisions with imperfect information. Cares about service quality?-- you like being reliable, responsive, and making customers feel looked after. Wants to grow?-- you're keen to develop, learn better ways of working, and help improve how the operation runs.
Key Responsibilities:

Sales & Customer Service (core)

Handle a high volume of inbound and outbound customer calls and messages each day Respond quickly to enquiries via phone, email, WhatsApp/direct messaging and social media Provide fast, accurate quotations using established pricing tools and guidelines Convert enquiries into confirmed bookings and maintain a strong pipeline of work Build and maintain relationships with new and existing customers (garages, wholesalers, manufacturers) Follow up on quotes, lapsed customers and upcoming needs to drive repeat business Keep customers informed clearly and professionally, especially when plans change
Admin & Account Management

Set up bookings correctly with all required details (site info, access notes, tyre type/volumes, timing constraints, compliance requirements) Take customer payments and issue accurate invoices Maintain clean customer records: contact details, accounts, notes, pricing, and communication history Input and manage operational/customer data using internal systems and specialised software Support credit control basics where required (e.g., chasing overdue invoices in line with process)
Quality, Compliance & Improvement

Ensure customer interactions and booking information follow internal procedures and relevant compliance requirements Spot recurring issues in the customer journey and suggest improvements Identify simple automation/process improvements to increase speed and accuracy (templates, routing of enquiries, better data capture, etc.)
Skills & Experience:

Strong customer service mindset -- helpful, professional, and able to handle issues without escalation Confident on the phone -- comfortable with high-frequency inbound/outbound calling and converting enquiries into bookings Commercial instincts -- able to quote accurately, follow up properly, and build repeat business without being pushy Excellent communication -- clear written and verbal updates to customers and internal teams Highly organised -- able to manage multiple enquiries, quotes, bookings, and admin tasks at once Strong attention to detail -- accurate data entry, clean records, and correct booking information Calm under pressure -- able to prioritise and make good decisions when plans change Solid IT skills -- confident with MS Office (Excel especially) and learning new systems quickly Experience in a similar role is preferred (inside sales, customer service, account management, logistics admin/coordination)
What is in it for you

Monday-Friday: 8am - 5pm Location: Hybrid remote from Ellesmere Port Salary from 35,000.00 23 days plus public holidays
Job Types: Full-time, Permanent

Pay: From 35,000.00 per year

Experience:

Logistics: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person