Job Description

Sales & Customer Service Administrator - (35 hours/week)

Location:

Telford TF7 4QJ

Salary:

23,660 - 24,570 per year (equivalent to 13.00-13.50 per hour)

Company:

Non Slip Shop Ltd (www.nonslipshop.co.uk)
Non Slip Shop Ltd are manufacturers of Anti-Slip GRP Flooring Products, supplying customers nationwide. We are seeking a highly organised and professional

Sales & Customer Service Administrator

to support our sales estimators, customer service team, and daily office operations.

The ideal candidate will have experience in an office, admin, or customer service role and be confident handling inbound enquiries, preparing simple quotations, and assisting with dispatch coordination.

Role Overview

You will support the sales team by handling customer communication (phone and email), preparing simple quotations, updating internal logs, and assisting with courier/dispatch coordination to ensure orders leave on time.

This is a fully office-based role requiring accuracy, initiative, and confident communication.

Working Hours:

Monday-Friday, 9:00am - 4:30pm (35 hours per week)
(7 hours per day with a 30-minute unpaid lunch)

Key ResponsibilitiesSales Support

Preparing simple, non-technical quotations Redirecting technical enquiries to the relevant estimator Logging and updating quotation records

Customer Service

Handling inbound calls and emails Providing order updates and processing amendments Answering basic product queries (training provided) Directing customers to the correct team member when needed

Office Administration

Updating CRM, sales, and production logs Printing production sheets and attaching order notes Liaising with production and sales teams to ensure smooth workflow Maintaining organised digital and paper records

Dispatch & Consignment Coordination

Preparing courier labels (DX, TNT/FedEx, DPD, G-Force, etc.) Organising shipments and ensuring goods leave on time Obtaining courier quotes and selecting the most cost-effective option Maintaining accurate dispatch and tracking records

What We're Looking For

Professional and confident communication skills (email & phone) Strong organisation and attention to detail Ability to multitask and prioritise effectively Strong computer literacy (Excel, Word, Outlook, CRM systems, courier portals) Positive, proactive attitude within a small office team Reliability, punctuality, and professional conduct Able to work independently once trained

Desirable Experience

(Training provided if needed)

Office/admin/customer service experience Experience preparing quotations or processing orders Familiarity with courier booking platforms Understanding of dispatch/logistics processes Experience in manufacturing, construction supplies, or industrial products

Benefits

23,660 - 24,570 per year Monday-Friday daytime hours Free on-site parking Supportive small team environment Clear, structured responsibilities Opportunities to progress into Sales Estimator or Logistics Coordinator roles

How to Apply

Please apply via the Indeed portal.
Shortlisted candidates will be contacted for an interview.

Job Types: Permanent, Part-time

Pay: 23,660.00-24,570.00 per year

Expected hours: 35 per week

Benefits:

On-site parking
Ability to commute/relocate:

Telford TF7 4QJ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience preparing quotations or handling order processing? Have you used courier booking platforms before? How would you rate your computer skills (Excel, Word, Outlook, CRM systems)?
Experience:

office, administrative, sales support, or customer service: 2 years (required)
Work Location: In person