Job Description

Company Overview

At Wrought Iron and Brass Bed Company, we are proud to be a British manufacturer of handmade, sustainable beds from our family-run workshop on the North Norfolk coast. Our showroom showcases timeless pieces made with care, tradition, and craftsmanship -- and we're looking for a friendly, capable

Sales & Customer Service Assistant

to help us deliver an exceptional customer experience, both in person and over the phone.

Summary

As a key part of our small and dedicated team, you'll be the first point of contact for customers visiting our showroom or getting in touch by phone and email. You'll help guide customers through their purchase journey, process orders, and ensure they feel supported from enquiry to delivery.

This is a varied and hands-on role that combines

retail sales, customer service, and administration

-- ideal for someone who enjoys a dynamic workday, takes pride in presentation, and thrives on giving excellent service.

Responsibilities

Welcome and assist customers in our showroom, providing knowledgeable and friendly advice Handle incoming phone calls and email enquiries in a professional and helpful manner Guide customers through the buying process, from initial interest to final purchase Process orders accurately and efficiently using our internal systems
Order & Delivery Coordination

Communicate with customers to arrange delivery times and confirm delivery details Liaise with our dispatch and logistics teams to ensure smooth delivery operations Keep customers informed throughout their order journey
Complaint Handling

Listen to and resolve customer complaints with patience, empathy, and a solutions-focused mindset Follow internal procedures to escalate or resolve more complex issues when needed
General Admin & Showroom Duties

Respond to general email queries and manage inbox organisation Maintain accurate customer records and order information Keep the showroom clean, tidy, and well-presented at all times Assist with general day-to-day tasks to support the wider team

What We're Looking For

Previous experience in retail, customer service, or sales is preferred Confident communicator, both in person and over the phone Calm, patient, and professional when dealing with complaints or difficult situations Good attention to detail when processing orders and managing admin Friendly and approachable personality, with a team-player attitude Comfortable using email, phones, and basic computer systems A proactive approach to keeping the showroom space clean and welcoming

What You'll Get

22,000 starting salary 32.5-hour working week (with set days agreed in advance) A supportive and family-led work environment A beautiful working location on the North Norfolk coast Opportunities to learn about sustainable British manufacturing and craftsmanship

How to Apply

If you're passionate about great service and enjoy helping customers find the perfect product, we'd love to hear from you.

Please send your CV and a short cover letter to harry.thompson@wroughtironandbrassbed.co.uk by October 31st.

Planned start date December 1st.

Important Information

Applications are only accepted from current residents of the United Kingdom.
Unfortunately, we are not able to offer a relocation package or sponsorship for this role.

Job Types: Full-time, Permanent

Pay: From 22,000.00 per year

Benefits:

Additional leave Employee discount Flexitime Free parking On-site parking Sick pay
Experience:

Retail sales: 1 year (preferred) Customer service: 1 year (preferred) Computer skills: 1 year (preferred)
Work Location: In person