Job Description

We are looking for an experienced 'Sales & Customer Service Team Leader' to join our award winning team at the British Ironwork Centre in Oswestry, Shropshire.

The role will include but not be limited to:

Managing general customer calls & enquiries. Providing high levels of customer service & care. Customer interactions include email, telephone and digital interaction General sales & customer service related duties Investigating and solving customer issues, which may be complex or passed on by other members of the team Handling customer complaints, ensuring positive outcomes where possible combined with online reputation management Generating positive online citations Developing company sales processes Keeping accurate records of discussions or correspondence with customers Producing written information for customers Writing reports analysing the customer service provided, ensuring continuous improvement and streamlining of company processes Improving customer service procedures, policies and standards Learning about the organisation's products or services and keeping up to date with changes Meeting Sales & Service KPIs Supporting other areas of the business when required
The ideal candidate must have proven experience and an enthusiastic & energetic approach. Good communication skills are essential, both written and verbal. We are looking for an individual with a passion for high levels of customer service and the ability to multitask in a busy, fast paced environment. If you are already naturally taking the lead in this area and looking to take the next step in your career progression, we want to hear from you.

Friendly, supportive and FUN working environment.

Excellent remuneration package and progression opportunities.

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company events Discounted or free food Employee discount On-site parking
Ability to commute/relocate:

Oswestry SY11 4JH: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required)
Work Location: In person