Job Description

Job Title: Sales & Customer Support Advisor

Location:

Deeside, North Wales

Hours:

9:00-15:30 four weekdays + every Saturday 10:00-14:00 (30 hrs total)

Salary:

Basic + shared commission structure

About us:

Door Warehouse has been supplying quality doors, windows and home finishing products for over 30 years. We're a well-established family-run business with a reputation for excellent customer service, straightforward advice, and reliable after-sales care.

About the role:

We're looking for an additional Sales & Customer Support Advisor to join the team and work alongside Joe, who has been with us since August 2024. This is a collaborative role -- not a competitive one. You'll work as a pair, sharing enquiries, quotes, follow-ups and ultimately splitting the combined commission 50/50.

A large part of this role is communication, attention to detail, and admin -- speaking to customers, creating accurate quotations, updating the CRM, scheduling orders, and ensuring every customer receives exactly what has been discussed. If you like a job where no two enquiries are the same and you enjoy helping people make decisions, you'll fit in well.

Day-to-day responsibilities:

Answering phone, email and online chat enquiries Greeting customers in the showroom and understanding their needs Producing quotes and clarifying product specifications Following up on quotes and progressing sales Helping customers through decision-making and product choices Logging enquiries and updating CRM records accurately Assisting with the ordering process and ensuring correct items are supplied Liaising with suppliers, warehouse team and fitters when required Supporting general office activity within a small, friendly team

What we're looking for:

Friendly and personable style of communication Strong written and verbal English Calm and helpful approach -- even with demanding customers Strong attention to detail (sizes, finishes, product variations matter!) Comfortable using software/CRM systems and learning new tools Reliable, organised and proactive Happy working as part of a team -- shared success, not solo targets Prior sales or customer service experience is helpful but not essential

What we offer:

Supportive, positive working environment Full product and systems training Shared commission model -- teamwork rewarded fairly Genuine, down-to-earth culture -- we look after our staff and our customers Opportunity to grow with the business

Application Process

Closing date 16th January 2025.

Job Type: Permanent

Pay: From 12.21 per hour

Expected hours: 30 per week

Benefits:

Company pension Employee discount Flexitime Free parking On-site parking Private medical insurance Store discount
Education:

GCSE or equivalent (preferred)
Experience:

Retail sales: 5 years (preferred) customer service: 5 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person