Job Description

Sell the whole group offering but with a focus on sales opportunities within the Aquasentry business unit and look for opportunities to expand the level of business with existing customers.

To develop and maintain existing customer sales of the group's product and services in line with targets and KPIs set by the company.

Support ongoing sales enquiries within the Aquasentry business unit and maintain communication between internal parties such as Operations and Production to enable a smooth customer experience.

Main Duties:

General

Develop and maintain an excellent knowledge of all current and upcoming products and services.

Go the "extra mile" to meet sales quota and facilitate future sales

Own the role and accept responsibility for success and failure

Explore opportunities to accomplish new things in order to enhance department and company reputation.

Meet and exceed targets, KPIs and goals individually and for the company

Achieve company GP targets by focusing on maintaining margins.

Ensure that all quotes are followed up to convert to a sale.

Handle grievances to preserve the company's reputation.

Forecasting and reporting accurately and in a timely manner

Take orders in an accurate manner to enable order processing to be completed without errors.

Develop Business

Identify business opportunities with new and existing medium to large end-user companies

Manage, track and follow up on leads by calling them

Ask questions to fully understand customer requirements and close sales

Enter and update customer information in the database in an accurate and timely manner

Answer questions about products or the company

Accurately quote for products and services.

Close business promptly - reduce the need to quote and be comfortable with pricing.

Retain and Develop Existing Accounts

Utilise the group CRM system and ensure that all customer details are kept up to date for all existing customers enter Email Address and telephone numbers, plus other key information.

Contact existing customers to inform them about new products and services that they may not be aware of.

Contact existing clients and customers to generate repeat sales.

A clear plan and strategy must be in place for every type of call

Listen to and answer questions and resolve concerns to retain customers.

Focus on understanding the needs of the client to ensure the quality of our customer experience exceeds expectation.

Other Duties:

This describes the main job duties, responsibilities and activities in place at the time when it was issued. It is not an exhaustive list and you may be required to undertake additional/alternative duties within the scope of this job description and where you skills and/or experience allow. Where additional duties require retraining or training then it will be provided where appropriate

Targets

Personal Target - TBA

Group target - TBA

KPI's (Examples)

Make a minimum no. of Customer calls per day.

Satisfactory quote to order ratio.

CRM system complete to a high standard.

Salary

TBA

Job Type: Full-time

Pay: 1.00-2.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person