Job Description

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses -- including Google, Uber, Paypal, Visa, Tinder, and many others -- rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.


Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.


At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

DESCRIPTION

We're looking for a hands-on Sales Development Manager to lead and develop our growing team of SDRs across EMEA. You'll drive pipeline growth by ensuring high-quality prospecting, qualification, and collaboration between Sales and Marketing. This role is ideal for someone who has worked as an SDR and progressed into an AE role within a large SaaS or technology company, now ready to take the next step into leadership.


You'll play a pivotal role in defining and executing our outbound and expansion strategies, coaching SDRs to be world-class in both execution and mindset. You'll understand how SDRs and AEs work best together, ensuring alignment, accountability, and results.

Key Tasks and Responsibilities:

Lead and coach

a team of Sales Development Representatives to consistently meet and exceed SQL and pipeline generation targets.

Drive outbound excellence

, establishing clear standards for prospecting, messaging, and multichannel engagement.

Build the expansion motion

, identifying and executing strategies to uncover new opportunities within existing customer accounts.

Foster collaboration

between SDRs, Account Executives, and Account Managers to ensure smooth handoffs and high conversion rates.

Lead by example

jumping on calls, reviewing sequences, and demonstrating what great outreach looks like.

Analyse team performance

through CRM and engagement tools, turning data into actionable coaching.

Work closely with Marketing

to optimise lead flow, campaigns, and messaging.

Recruit, onboard, and develop

top talent, building a high-performing, motivated team culture aligned to Sinch's values.

REQUIREMENTS

Proven experience as an

SDR and AE

within a SaaS or enterprise technology environment. A

track record of pipeline generation

, ideally leading or mentoring SDRs or juniors before. Deep understanding of

outbound prospecting, account-based strategies, and expansion

within existing customers. Skilled in

sales engagement and CRM tools

. Strong

coaching mindset

with the ability to motivate and inspire others. Excellent communication skills and a collaborative approach to cross-functional work.
Our corporate language is English,

please submit your application in English

.


At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation outside the EU at this time. Applicants must:


Hold British or EU/EEA citizenship. Have a valid British work permit.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.


We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/ . No matter who you are, we hope you find an exciting path forward - hopefully with us!