Job Description

The Sales Development Team Manager leads a high-performing outbound B2B telesales team focused on generating qualified leads for insurance, lending, and payment terminal services. The role is pivotal in driving commercial success by building a robust pipeline of opportunities for our partners and field-based sales teams. Key responsibilities include ensuring the team consistently meets targets, maintains compliance, and delivers exceptional customer experiences.
What we want you to do

• Execute the lead generation strategy across insurance, lending, and payment services, achieving all commercial and activity targets.
• Maintain full team headcount through proactive recruitment, onboarding, and training.
• Coach and develop team members to enhance performance, capability, and career progression.
• Monitor live and recorded calls to assess compliance, call handling quality, and application of training; provide timely, constructive feedback to support individual development.
• Ensure all team activity complies with GDPR, FCA regulations, and internal quality standards.
• Oversee accurate and timely completion of CRM updates, reporting, and system usage.
• Conduct monthly one-to-one appraisals with open, constructive feedback and development planning.
• Manage underperformance through supportive and structured performance improvement plans.
• Manage conduct issues and employee relations matters in line with company policy, including disciplinary and grievance procedures.
• Continuously improve lead generation processes and contribute to strategic planning.
• Develop an in-depth knowledge of the company's systems, products, and partner offerings.

• Cultivate strong working relationships across the colleague community and with external partners

What success in the role looks like

• Achieve all commercial targets in a consistent manner (month by month).
• Maintain a full headcount, returning an above par score in employee engagement surveys.
• High conversion rates from lead generation to partner engagement
• Strong customer satisfaction scores and internal quality feedback
• Compliance with all regulatory and internal standards

What you need to have already done to be right for this role

• Proven success leading a high-volume B2B telesales team, ideally in financial services or payments
• Demonstrated ability to coach, develop, and performance-manage individuals and teams
• Strong understanding of B2B sales processes, including dialler systems, lead management, and CRM tools
• Expert knowledge of regulatory frameworks impacting B2B sales (e.g. FCA, GDPR)
• Experience thriving in a fast-paced, evolving business environment
• IT literate, with knowledge of the effective use of Microsoft (Word, excel PowerPoint); essential.

Skills

• Resilient, driven, and results-focused leadership style
• High emotional intelligence with sound judgment and decision-making
• Gravitas and credibility to influence across teams and stakeholders
• Self-aware and committed to continuous improvement--for self and team
• Clear, confident communicator with the ability to inspire and engage

Our Story
Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.
For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.
Why Choose Clear Business?
At Clear Business, we don't just do jobs, we do careers. We've got ambitious growth plans, and our people will grow with us. So, we'll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities. Clear Business is a great place to work, made better by you.
In return for your hard work, you'll get
It takes all kinds of people to make Clear Business the success that we are, and we've got a range of benefits to make sure everyone is happy.

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days holiday, increasing to 28 days through length of service.
• Enjoy your birthday off every year.
• Purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Smart Tech
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

• Hybrid working model: the choice to work remotely for three days.
• Join or giving back initiative and support with charity fundraising and volunteering activities.
• Enjoy fantastic on-site amenities.
• Full time/Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.

What happens next
If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click 'Apply' today to take the next step in your career.
Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre-employment checks.
Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.
Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.
We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards:
The Lloyds Bank National Business Awards 2019
Greater Manchester Business Awards 2019
Lanarkshire Business Excellence Awards 2019
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Skills Required