Job Description

Phantom Hire

is the UK's leading ultra-luxury transport operator, specialising in chauffeur-driven Rolls-Royce and prestige vehicle hire for weddings, proms, corporate events, and VIP experiences. Our clients expect excellence, professionalism, and style -- and we deliver it with every booking.

We are looking for a driven, polished, and target-oriented

Sales Executive

who thrives in a high-performance, customer-obsessed environment. If you can confidently handle high-value clients and turn leads into confirmed bookings while maintaining our luxury brand reputation, this role is for you.

Key Responsibilities

Client Enquiries & Relationship Management

Handle incoming enquiries via phone, email, WhatsApp, social media, and website chat. Build rapport with clients from initial contact through to booking and post-sale follow-up. Understand client needs and offer tailored luxury transport solutions that match their event and preferences.

Sales, Cross-Selling & Booking Conversion

Convert inbound leads into confirmed, high-value bookings across all service lines (weddings, proms, corporate, VIP, etc.). Proactively follow up on leads and dormant enquiries to maximise sales conversion. Upsell add-ons (e.g. multiple vehicles, extended hours, decor packages, memberships). Cross-sell related services from our wider group of businesses, including wedding and prom packages, event management, photography/videography, venue hire, luxury experiences, and more.

CRM, Admin & Pipeline Management

Maintain accurate records of client interactions, bookings, and sales progress in the CRM. Handle day-to-day administrative tasks related to enquiries, bookings, and documentation. Assist with preparing contracts, booking confirmations, invoices, and internal schedules. Ensure all data is up to date, well-organised, and accessible for other departments.

Client Experience, Complaints & Brand Standards

Represent the Phantom Hire brand and other brands with impeccable professionalism, discretion, and attention to detail. Provide a luxury service experience throughout the sales process, upholding our standards for tone, response times, and presentation. Respond to client complaints or issues in a calm, professional manner, resolving them swiftly and fairly while maintaining the brand's premium reputation. Liaise with operations and management to escalate or resolve service concerns as needed.

Market Awareness & Insights

Stay informed on competitor offerings, pricing trends, and client expectations in the luxury hire industry. Provide feedback to management on customer preferences and new opportunities for service development.

Requirements

Essential:

Minimum 2 years' experience in sales, ideally in luxury, hospitality, or events. Proven track record of meeting or exceeding sales targets. Excellent communication and interpersonal skills. Confident in handling high-net-worth individuals and corporate clients. Strong written English and phone manner. Organised, punctual, and detail-oriented.

A genuine passion for cars -- especially luxury and performance vehicles.

Desirable:

Experience in wedding, chauffeur, or luxury services. Familiarity with CRM systems and digital communication tools. Knowledge of high-end car brands and vehicle features is a strong advantage.

Key Attributes We Look For

Excellence Driven

- you won't settle for average.

Customer Obsessed

- you put the client first, always.

Militant Punctuality & Reliability

- time is luxury.

Detail Oriented

- the small things make the biggest impact.

Discreet & Professional

- trusted by VIPs and celebrities.

Growth Minded

- you see sales targets as a floor, not a ceiling.

Car Enthusiast

- you speak the language of luxury vehicles and enjoy discussing them with confidence.

What We Offer

Competitive salary + uncapped commission structure. Ongoing training, coaching, and development. Opportunity to work with a prestigious brand and luxury clientele. Stylish office environment and supportive team culture. Fast-track career progression for top performers. The chance to represent a portfolio of high-end businesses and services across the events and luxury lifestyle sector.
Job Types: Full-time, Permanent

Pay: 25,085.00-28,925.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company events Employee discount Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday Overtime Weekend availability
Work Location: In person