Job Description

What Glotech Repairs is all about:

We are one of the leading repair agents in our industry and we're great at what we do. As a family-run business operating for over 40 years we do this by recruiting and keeping great talent. We look after our people who, in turn, look after our customers.

Our business is repairing domestic white goods appliances for varied customer types ranging from private consumers and letting agents to housing associations and insurance companies. We do this by utilising the great engineers we have working in the field as well as through our network of subcontractors.

Are you a confident, sales-driven professional who thrives in a fast-paced, customer-focused environment? We're looking for a motivated individual to join our team and play a key role in driving sales and delivering exceptional customer service.

Full training will be provided by our sales and customer service team.

What you'll get up to as a Sales and Customer Service Executive:

The role will be based at our Chippenham, Wiltshire office working Monday to Friday (with a 30 minutes lunch break each day). Your responsibilities will include, but are not limited to:

Handling inbound calls, emails, and web enquiries from customers with a strong focus on converting leads into sales Proactively upselling appliances, services, and value-added solutions to new and existing customers Building strong relationships with key clients to encourage repeat business and long-term loyalty Using portals and internal systems to manage and progress sales and repair leads effectively Liaising with suppliers and manufacturers to source products and negotiate where needed Scheduling engineer and installation visits while maximising efficiency and customer satisfaction Analysing customer feedback and trends to help identify new sales opportunities and areas for improvement

What we look for in you:

You'll need to be a forward thinker who is self driven:

Strong communication skills Target driven and sales motivated Be organised, great time keeper, and meet deadlines Be proactive and able to work on their own initiative Have excellent customer service skills Computer literate

What we'll give you:

Competitive salary with the opportunity to earn monthly bonuses! Pension scheme 20 days paid holiday plus public holidays Positive environment to come up with ideas to help us grow Most importantly, you'll be working within a fun, passionate and vibrant team
If you'd like to work for a company where you're valued, and think you're up for the challenge, apply today!

Job Types: Full-time, Permanent

Pay: 23,000.00-23,800.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company events Employee discount Free parking On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person

Reference ID: Sales and Customer Service Executive