Job Description

About the Role: We are seeking a dynamic and driven Sales Executive to join our expanding team at Drift Bridge Volkswagen. This role is integral to our dealership's success, offering an opportunity to represent a leading automotive brand while delivering an exceptional customer experience. As a Sales Executive, you will be responsible for guiding customers through their car-buying journey, from initial enquiry to final handover, ensuring they receive expert advice and a seamless service. This position is ideal for someone with a passion for sales, whether you come from a retail background or have experience in the automotive industry.
Hours: The Sales Department operates seven days a week including some public holidays. Based on 45 hours per week, Sales Execs are required to work every Saturday and Sundays / Bank holidays by Rota (currently 1 in 3) with a day off in the week.
Key Responsibilities:

• Customer Engagement: Provide a warm and personalised experience to all customers, understanding their needs and preferences to recommend suitable vehicles.
• Sales Process Management: Follow the established sales process, ensuring compliance with company values and industry regulations.
• Product Demonstration: Conduct vehicle demonstrations, including test drives, highlighting key features and benefits to potential buyers.
• Prospecting and Follow-Up: Actively pursue sales opportunities through follow-up with existing customers and prospecting new leads.
• Sales Administration: Accurately complete all sales paperwork and ensure timely communication of the next steps to the customer, including finance options, part-exchange details, and delivery arrangements.
• Customer Relationship Management: Maintain strong, long-term relationships with customers through regular follow-up and providing ongoing support post-purchase.
• Vehicle Appraisal: Accurately appraise vehicles for part-exchange, collaborating with the sales management team to obtain valuations.
• Regulatory Compliance: Ensure all sales are conducted in accordance with FCA regulations and internal procedures.

About You: We are looking for a motivated individual who thrives in a fast-paced sales environment. Whether you have previous car sales experience or come from a retail background, you should possess a passion for delivering outstanding customer service. Your ability to build rapport, coupled with a competitive edge and a keen eye for detail, will be crucial to your success in this role. A full UK driving license is essential, as you will need to drive and demonstrate a range of vehicles.
Skills and Attributes:

• Excellent Communication: Strong face-to-face and telephone communication skills, with the ability to engage effectively with customers of all backgrounds.
• Sales Driven: Ambitious and goal-oriented, with a proven track record of meeting or exceeding sales targets.
• Customer-Centric: A passion for providing top-tier customer service, ensuring each customer feels valued and supported throughout their buying journey.
• Organised and Detail-Oriented: Ability to manage multiple tasks efficiently, maintaining accuracy in all sales documentation and processes.
• Team Player: Collaborative mindset, willing to work closely with colleagues to achieve overall business goals.
• Technical Savvy: Comfortable with using digital tools and platforms for sales presentations, customer communication, and record-keeping.
• Professionalism: Well-presented, reliable, and committed to upholding the company's reputation for excellence.

About the Company:
Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a thriving family-run business. Since 1974, we have proudly represented Audi and Volkswagen, expanding our operations to include a second Epsom showroom in 1999, an additional Audi branch in Walton in 2006, and our Trade Parts Specialists (TPS) division in Chessington (2013) and Guildford (2016).
Today, in its third generation of family ownership, Drift Bridge Group remains a privately-owned dealership, supplying new and used Audi, Honda and Volkswagen vehicles. Our commitment extends beyond sales; we offer comprehensive aftersales solutions and operate TPS branches in Chessington, Croydon, and Guildford.
Our family-focused values shape our business culture, ensuring that we hold our customers and employees in equally high regard. At Drift Bridge Group, we aim to create an environment where everyone feels like a part of our family. You can expect a warm welcome and excellent customer service at any of our showrooms.
As a Sales Executive at Drift Bridge Volkswagen, you'll play a crucial role in our continued success. Our loyal customers are the foundation of our enduring business, and we give back by offering competitive prices, expert advice, and first-class service. We believe in fair and honest employment practices, treating every team member as part of our family to minimise staff turnover and foster a rewarding workplace.
We provide stability and transparency, expecting passion and a willingness to learn from all our employees. At Drift Bridge Group, teamwork is essential, and every individual's contribution is valued. Join us and become part of a dynamic team where your hard work is recognised and rewarded.
Benefits:

• Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
• Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
• Bonus Plans: Unlock your potential with enticing bonus plans tailored for eligible positions, rewarding your hard work and dedication. Selling both New and Used, Sales Executives pay plan progressively rewards the achievement of volume, customer retention through loyalty, customer satisfaction and alignment with Volkswagen Brand values.
• Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
• Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
• Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
• Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.
• Company Pension Scheme: Secure your financial future with our robust pension plan.
• Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
• Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
• Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
• Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
• 24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.

At Drift Bridge Volkswagen, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Join us and be part of a team where your skills and dedication are recognized and rewarded. If you are ready to take your career to the next level, apply today!