Job Description

About the Company:

Our client was founded with a clear mission: to simplify life for their customers and create a more rewarding experience for their employees. As one of the UK's leading service providers for small businesses, they stand out by offering all essential services under one roof - including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

About the Role:

This is a high-volume, outbound B2B sales role focused on customer retention. You'll be speaking with existing customers to renew their contracts and ensure they continue receiving the products and services that support their business. Success in this role requires a strong alignment with the company's values and sales behaviours, with a consistent customer-first approach.

Key Responsibilities:

Make both inbound and outbound calls to renew and retain customer service contracts Operate in full compliance with regulatory requirements, GDPR, and company quality standards Maintain accurate and timely updates across reports, systems, and CRM platforms Build deep product knowledge and understand internal systems and processes Foster positive working relationships across teams and departments

What We're Looking For:

Strong written and verbal communication skills, with the ability to tailor your approach to different customer needs Excellent attention to detail and organisational skills, with a sense of ownership and pride in your work Resilience, drive, and focus to succeed in a fast-paced, competitive sales environment A proactive attitude toward personal development, with the motivation to improve performance * A professional, friendly, and approachable manner, with a genuine interest in building relationships with both colleagues and customers