Job Description

Please include a brief cover letter outlining your relevant experience and why you're a good fit for this role.

Made By Cooper is a fast-growing creative business specialising in custom enamel pins, patches, keyrings, coins, and bespoke merchandise. We work with everyone from independent creators to established brands, helping them turn ideas into high-quality physical products.

Made By Cooper operates as part of a growing group of businesses. This role sits within the wider group, with your initial focus and day-to-day work based at Made By Cooper. As the group continues to develop, there may be opportunities to take on additional responsibility or move into different roles for the right person.

The Role

You'll manage inbound enquiries, actively work them through the sales funnel, and take responsibility for the customer journey from first contact through to delivery and aftercare.

Key Responsibilities

Act as the first point of contact for customer enquiries via email, phone, and live chat

Proactively follow up leads

by phone and email to move enquiries towards a decision Qualify customer needs and provide clear product guidance and recommendations Prepare and send quotes, then

confidently chase and convert

them Take

end-to-end ownership of orders

, ensuring customers are supported from enquiry through to delivery Support and assist with

all active orders

, including those originally handled by other team members Manage customer queries, changes, issues, and

handle complaints professionally and calmly

Maintain accurate records of enquiries, quotes, and order progress Work closely with the marketing, design, and production teams to ensure smooth handovers Identify opportunities to add value or upsell where appropriate

About You

Proven experience in a

sales-focused or commercial customer service role

Confident and professional when speaking with customers on the phone Comfortable chasing leads and following up without being prompted Highly organised and able to manage multiple enquiries and orders at once Calm, practical, and solution-focused when handling issues or complaints Comfortable using computers and internal systems Interest in creative products, design, or merchandise is a plus

What We Offer

A supportive, collaborative team environment across a growing group of businesses A creative workspace with a wide variety of interesting projects A role with genuine ownership and responsibility Casual dress On-site parking at our Huddersfield office Regular team activities
We are not working with recruitment agencies for this role. Unsolicited CVs will not be considered.

Please include a brief cover letter outlining your relevant experience and why you're a good fit for this role.

Job Type: Full-time

Pay: 25,000.00-35,000.00 per year

Work Location: In person