three times in a row, DSG Group is a collective of forward-thinking brands and investments, which specialises in UK auto finance and focuses on compliant technology-driven delivery. During our 35 years in the industry, we have remained at the forefront of technological innovation, thanks to the ongoing development of our systems and software.
We are a fintech company that sees people as its greatest asset and our continuing growth finds us keen to take the next step in providing fair outcomes to our automotive finance customers when they have problems with their cars.
About the Role:
As a Business Development Manager, you'll be at the heart of the customer journey, guiding individuals from their first enquiry through to finance approval and payout. You'll use structured call processes, AutoConvert (Application management software) HubSpot (CRM), and a strong understanding of compliance and consumer duty to deliver a seamless, supportive experience. This role is ideal for someone who thrives in a fast-paced, customer-focused environment, enjoys building rapport, and can juggle multiple applications while maintaining accuracy and empathy.
Responsibilities
:
Prospect Calls
Use HubSpot to manage leads.
Qualify customers based on their buying journey.
Deliver tailored finance quotes and explain the Magnitude process clearly.
Update CRM.
Acceptance Calls
Liaise with customers to obtain information.
Conduct GDPR-compliant acceptance calls, including product explanation, quote breakdown, and next steps.
Handle objections utilising guidance model. (Acknowledge, Navigate, Tailor, Secure).
Request and verify customer proofs and dealer invoices.
Compliance & Communication
Clearly explain broker status, product features, and financial terms.
Use customer-friendly language and adapt tone and pace to suit the customer.
Ensure all calls are recorded and compliant with internal and regulatory standards.
Key Performance Indicators
Conversion rate from quote to acceptance.
Volume of completed applications.
Compliance adherence (call monitoring samples)
CRM task completion and data accuracy.
Customer satisfaction and feedback.
About You:
You're the kind of person who brings energy, empathy, and integrity into every conversation. You believe that how you do things matters just as much as what you do and you're proud to do things the right way.
You're naturally curious and always looking for ways to improve, not just processes, but yourself. You take ownership of your work, stay calm under pressure, and bring a positive mindset to every challenge. You're not afraid to ask questions, share ideas, or support your teammates when they need it.
You'll thrive in this role if you:
See every customer interaction as a chance to make a difference.
Stay focused and composed, even when juggling multiple priorities.
Communicate with clarity, warmth, and purpose.
Are driven by doing what's right, not what's easy.
Value feedback as a tool for growth, not criticism.
Believe in teamwork, trust, and treating people with respect.
At DSG, we care about how we show up for our customers, our colleagues, and ourselves. If you're someone who leads with heart, thinks with purpose, and acts with integrity, you'll feel right at home here.
Education, Skills, Knowledge and Experience:
Motor Finance Knowledge (SAF) -
Desirable
Motor Finance Industry Experience -
Desirable
Payouts or underwriting experience in similar company -
Desirable
Maths and English GCSE 'S -
Essential
Inbound Sales Experience -
Essential
Customer service or admin experience -
Essential
Office experience -
Essential
Excellent verbal communicator -
Essential
Enthusiastic and Positive approach -
Essential
Professionalism -
Essential
Excellent Communication Skills -
Essential
Education, Skills, Knowledge and Experience
Working Here:
Ask DSG colleagues what they love best about working here (and we do!) and there is one response that comes up every time: The People. Our relaxed, professional working environment is based on respect and inclusivity. We make a habit of promoting from within, as seen from the number of senior managers who joined as apprentices. Our full-spectrum wellbeing programme doesn't just provide support in times of need (like our full family private medical insurance, mental health champions, and 24/7 access to GP's and counsellors). It extends into coaching, job-crafting and encouraging our people to be the best version of themselves. Our bright and spacious campus has a range of exercise equipment which all colleagues have access to.
We actively seek business improvement ideas from our colleagues and reward them when they bear fruit. Alongside our lavish annual awards night, we have a monthly peer recognition programme for colleagues who display our core values: Love Yesterday, Today & Tomorrow, Improve Everything Always, Everyone Is Included, Remember, It's Bigger Than This.
Colleagues are invited to host corporate guests in our executive box at the Co-op Arena, where there are fantastic line-ups!
We are thrilled to be certified a B Corp & a Carbon Neutral Business. This signifies we have high standards of verified performance, accountability, and transparency on factors from employee benefits and charitable giving to supply chain practices and input materials. In simpler terms, Certified B Corporations are companies that use business as a force for good by caring about their employees, the environment, and their impact on the world.
Benefits:
Hybrid Work Option (after probation)
25 Days Holiday, Plus Bank Holidays
Private Medical Insurance
Company Pension Scheme
Life Insurance & Bereavement Service
Wellness Programs
Mental Health Champions
Cycle to Work Scheme
Free parking
Company Suite at the Co-op Live Arena
Company Events
Job Types: Full-time, Permanent
Pay: From 26,733.73 per year
Additional pay:
Bonus scheme
Commission pay
Benefits:
Company events
Company pension
Cycle to work scheme
Discounted or free food
Free parking
Health & wellbeing programme
On-site gym
On-site parking
Private medical insurance
Sick pay
Work from home
Experience:
Sales: 1 year (required)
working in a professional, office environment: 1 year (required)
motor finance: 1 year (required)
Work Location: In person
Reference ID: Magnitude 07.25
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