Job Description

Our Mission and who we are

'To be the world's most trusted currency partner'

At Lumon, we help individuals and businesses move money across borders - smoothly, securely, and cost-effectively. With operations in 150+ countries and support for over 40 currencies, we combine competitive, bank-beating exchange rates with a personal, human touch.

Whether it's buying property abroad, managing international business costs, or sending money home, every customer gets access to a dedicated currency specialist - alongside our digital FX platform - for expert support tailored to their needs.

We're regulated by the FCA and the Central Bank of Ireland, handling billions in transfers each year for over 70,000 private clients and 2,500+ businesses. Backed by Pollen Street Capital, we're in an exciting phase of growth - scaling across Europe and expanding our tech and services.

The Client Engagement Team

Our Client Engagement team acts as the bridge between our clients and the services we provide. We're the first voice clients hear and the ongoing support they rely on. Whether it's guiding new customers through onboarding or helping long-standing clients navigate our services. The team is collaborative, fast-paced, and genuinely invested in building strong relationships.

In a nutshell

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In this role, you'll be working exclusively with prospective client enquiries generated through our partnership with Rightmove, the UK's largest property portal. These are individuals who have shown interest in buying property overseas - giving you a valuable starting point for meaningful conversations. Your primary focus will be to reach out to these prospective clients, understand their needs, and introduce them to how Lumon can support their international payment requirements.

This is a great opportunity for someone at the beginning of their career who is keen to develop commercial experience in a fast-paced, client-facing role.

We're looking for someone who is approachable, articulate, and genuinely passionate about delivering exceptional customer service. You'll need to be comfortable speaking with new people over the phone, with a confident and professional telephone manner that builds trust from the first conversation.

While prior experience in the foreign exchange market is not required, an interest in the economy, current affairs, or global markets will help you quickly get to grips with the industry and have more informed conversations with clients. Full training will be provided, so curiosity, enthusiasm, and a willingness to learn are more important than technical knowledge.

Your day to day will be the following...

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Be the first point of contact for new enquiries via key channels - with a specific focus on

enquiries

provided through our partnership with Rightmove Connect with clients at the right time to introduce our services and explain how we can meet their needs Build rapport and

qualify the client's interest

, ensuring their suitability for our services Open high-quality trading accounts for new customers Hit core KPIs around

call volume, registrations, and time on the phone

Seamlessly handover qualified active opportunities to the dealing team Represent Lumon's values and professionalism in every interaction

You should apply if...

?

A recent

graduate

or someone early in their sales career who is

eager to learn

and develop within a sales or client engagement role Strong

communication

skills, both verbal and written - confident on the phone and professional in approach

A proactive attitude

- you're someone who takes initiative and is

comfortable making outbound calls

to prospective clients Ability to manage your time effectively, stay organised, and work towards team and individual goals Resilience and motivation - you're comfortable handling objections and see challenges as opportunities to grow Minimum of GCSE (or equivalent) passes in English and Maths

Desirable

Experience in a customer-facing or telephone-based role (e.g., retail, hospitality, sales, or call centre) Familiarity with outbound calling or working with warm leads Interest in current affairs, financial markets, or international business

Don't worry if you're new to foreign exchange

- many of our top performers started with no prior knowledge. If you're curious and coachable, we'll support your growth every step of the way.

The interview process

Our interview process involves three main stages. We promise not to ask you any brain teasers or trick questions!

Initial video screen

with our Talent Acquisition Specialist

30-minute video interview

with the Hiring Manager

Final in-person interview

with the Hiring Manager and Head of Private Client Revenue
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process please reach out if you do have any specific questions.

Please also let us know if there's any adjustments you need to make your application process easier for you.

Job Type: Full-time

Pay: 24,420.00-28,000.00 per year

Benefits:

Company pension Cycle to work scheme
Work Location: Hybrid remote in London EC1M