Job Description

CAR360 is an award winning digital online car retailer specialising in the sale of Electric Vehicles.

At Car360, we're not just another used car dealership - we're redefining the car buying experience. With a stellar 5-star Trustpilot rating, our customers consistently recognise us for the exceptional service we deliver. We pride ourselves on setting the bar high and maintaining our reputation as a standout in the industry. Our aim is to transform the car buying journey into something that is enjoyable, convenient, easy and stress free

We're looking for individuals who share our passion for delivering top-notch customer service at every step of the journey. If you're someone who strives to exceed customer expectations and is always on the lookout for ways to enhance the car-buying experience, we'd love to hear from you.

Join a team where excellence isn't just a goal - it's our standard.

KEY RESPONSIBILITIES

Customer Interaction: Engage with customers in a courteous and professional manner, actively listening to their preferences and requirements and ensuring the highest level of customer satisfaction throughout the buying process. Product Knowledge: Maintain an up-to-date understanding of the vehicles for sale including features, specifications, pricing, and competitive advantages. Sales Process: Guide customers through the entire sales process, from initial contact and product presentation through to closing deals. Relationship Building: Develop and maintain positive relationships with customers to foster repeat business and referrals. Documentation: Handle all necessary paperwork and documentation accurately and efficiently, including orders, financing agreements, and vehicle delivery. Follow-Up: Maintain post-sale communication with customers to ensure satisfaction, address concerns, and encourage future business, and positive Trust Pilot feedback. Sales Targets: Meet or exceed sales targets set by the business. Customer Education: Educate customers about financing options, warranties, and additional services to enhance their overall buying experience. Appraising part exchange vehicles accurately. Proposing customers to selected finance companies, ensuring compliance with FCA regulations, and industry legal requirements. Stay informed about changes in automotive laws and regulations.

EXPERIENCE REQUIRED

Minimum of Grade C GCSE Maths & English, or equivalent qualification. Some automotive experience is required alongside a keen interest in cars. Exceptional customer service skills. Excellent communicator and highly personable. A 'Can Do' attitude. Great attention to detail. Ability to remain calm in a fast-paced environment Excellent telephone manner. Applicants must have a full UK driving licence.

BENEFITS

OTE 40,000 - 55,000 Company Pension Scheme 21 days holiday plus Bank Holidays Hours of work: Rota - One weekend in, one weekend off with a day off Mon-fri every week Training and development opportunities Fun working environment with emphasis on team work Working for a fast paced growing business
Job Type: Full-time

Pay: 40,000.00-55,000.00 per year

Benefits:

Company pension Free parking
Work Location: In person

Application deadline: 15/10/2025