Job Description

Job Summary:

Manages the interface of our Company and our Customer base to provide immediate information on available products and services.

Seeks, takes and processes orders for sale the products and services to existing and potential customers.

Maintains customer account information, product specification and pricing information.

Resolves customer conflict by listening to and documenting customer complaints, involving other employees and the customer service departments if needed, and seeing that the customer receives an answer.

Coordinates selling activities and provides support services to the field Sales team to meet sales volume goals and objectives.

Job Duties and Responsibilities:

Core Function

Promotes/sells/secures orders from existing and prospective customers
Details of Function

Establishes, develops and maintains business relationships with current customers and prospective customers to generate new business for the organization Makes telephone calls and in-person visits (once a quarter) and presentations to existing and prospective customers Attend Exhibitions Researches sources for developing prospective customers and for information to determine their potential. Develops clear and effective quotations for current and prospective customers Follows-up all quotations in a timely manor Expedites the resolution of customer problems and complaints, informing Sales Director when required Supplies Sales Director with oral and written reports on customer needs, problems, interests, and competitiveness. Participates in major account planning process with Sales Director. Creates and maintains accurate customer database records by entering customer calls, results and order information. Develops and maintains current product knowledge. Keeps informed of market, new products or services, applications, regulations, technical information, competition, warranties and product reliability and other general information of interest to the customer. Initiates order process in a timely fashion. Follows-up on as many orders as possible to determine customer satisfaction. Keeps track of follow-up calls and share results with Sales Director. Initiates credit application process, working effectively with Wulfrun Accounting department in getting credit checks processed. Provides product and delivery information to customers by obtaining necessary information from Shipping, Manufacturing, Engineering or Sales Support employees. Keeps Sales Director updated as quickly as possible on important activities with Customers they manage. Performs other related functions as required or assigned.
Job Specifications:

Skills

Knowledge of:

Sales Information System

Customer Order Process

Microsoft Office

Knowledge of Fastener/Gasket industry, product specifications, manufacturing processes/capabilities, materials and product cost/pricing will be an advantage

Selling techniques which include the ability to negotiate, motivate, persuade and the ability to perform effective presentations if necessary.

Basic understanding of business ethics.

Knowledge of production processes and flow of product.

Conflict resolution and problem solving skills.

Good verbal and written communication skills.

One or more written and verbal skills in one of the following languages would be advantageous (Spanish / Italian / Portuguese / Scandinavian/ French)

Education

High School Diploma- A Level, equivalent or above.

Inside Sales Training or Customer Service Training desirable.

Work Experience

At least 1 to 3 years for Successful experience ideally as an Inside Sales Representative/Account Manager role/ Sales executive, preferably in a manufacturing organization.
Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Company pension Life insurance On-site parking
Application question(s):

Are you located within a 15 mile radius of Willenhall, WV13 3XA
Experience:

Sales: 1 year (preferred) Account management: 1 year (preferred) Sales support: 2 years (preferred)
Work Location: In person