Job Description

Sales Executive

/ Customer Service

Little Melton, NR9

About the Role:

We are looking for a motivated Sales Executive to support our office-based Sales Team, manage accounts, provide excellent customer service, and help grow our business through both new and existing customer relationships. This role is office-based only - not hybrid.

Key Responsibilities:

Sales Support & Administration

Complete line forms for new and existing business opportunities Maintain and support sales information systems such as CRM and stockist lists Provide telemarketing support to promote products to retailers Provide after-sales support to retail customers via phone and email, including point-of-sale materials and feedback recording Coordinate tasting events and sample requests using internal or external resources Assist with general sales administration tasks as required

Customer Service, Complaints & Enquiries

Respond promptly to customer enquiries, complaints, and compliments via email, phone, or post using agreed templates and processes Handle incoming and outgoing business calls related to sales and customer service Work with internal teams to resolve customer issues efficiently and professionally

Account Development & Administration

Understand customer needs through regular account meetings and ongoing communication Identify and implement innovative ways to drive sales across accounts Maintain accurate account records, track all customer interactions, and manage stock levels using CRM and internal systems Complete relevant customer forms, establish terms & conditions, and ensure effective order fulfilment

Marketing Support

Support the planning and delivery of consumer tasting events, trade shows, and exhibitions, including logistical, travel, and project support Attend events as necessary, which may include occasional overnight stays Coordinate sample requests for PR purposes

General Administration

Assist with general office tasks and co-ordinate travel plans as required Support other tasks as needed to contribute to the smooth running of the Sales Department

Requirements:

Minimum 1 year+ of experience in B2B or B2C sales Strong communication and customer service skills Highly organised, proactive, and results-oriented

Benefits:

Annual salary of 28-30k 6-month probation period Monthly paid salary 33 days annual leave, including bank holidays. Additional annual leave entitlement in accordance with length of service Optional holiday purchase scheme Death in service benefit from day one Employee Assistance Programme from day one Company pension scheme (NEST) - 6% employer maximum, 5% employee contribution (11% total) Discounted staff sales Free on-site parking Profit share Private Healthcare - company-paid single-person insurance with option to add family members at competitive rates

Why Join Booja Booja?

Be part of a nationally loved, premium brand celebrated for its luxury chocolate truffles, ice cream, and gifting products.
This is a fantastic opportunity to join a supportive, office-based team, grow your career, and play a key role in delivering outstanding service while representing a premium, nationally recognised brand, synonymous with quality, indulgence, and innovation.

How to Apply:

Click "Apply Now" to submit your CV and cover letter. We look forward to meeting you!

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Discounted or free food Employee discount Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Profit sharing
Work Location: In person