Job Description

Job Title: Sales, Lettings & Customer Care Progressor

Location:

Fulham, London (Hybrid: 3 days office / 2 days remote)

Contract Type:

Full-time, 2-year fixed term contract (with potential to become permanent)

Salary Range:

35,000 - 42,000 per annum, depending on experience

Experience Required:

Minimum 4 years in residential property sales and lettings administration

Company Overview

We are a growing residential property developer based in Fulham, delivering high-quality new homes in London and the South East. With several current and upcoming developments, we are committed to excellence across the full lifecycle of each property--from initial marketing through to aftercare and ongoing management.

We are now seeking a proactive, organised, and customer-focused

Sales, Lettings & Customer Care Progressor

to support our internal team and external partners in delivering a smooth and responsive experience for our purchasers, tenants, and residents.

This role is ideal for someone looking to join a dynamic and growing business with the opportunity to take on increased responsibility over time. The position has scope to evolve into a more senior or permanent role depending on performance and company growth.

The company has a portfolio of 24 units that are currently let out and 56 units sold that are due to complete over the next 6 months with more stock to be purchased and built over the coming years.

Role Summary

The

Sales, Lettings & Customer Care Progressor

will provide day-to-day operational support across three key functions: residential property sales, lettings coordination, and post-completion customer care. Working closely with the Senior Customer Care & Property Manager and Head of Development, external agents, solicitors, you'll ensure every step of the customer journey is handled with professionalism and care.

You'll need a strong understanding of sales and lettings processes, excellent administrative skills, and a passion for delivering quality customer service. The ability to manage competing priorities, communicate clearly, and work both independently and collaboratively is essential.

Key Responsibilities Sales Support

Assist in managing the buyer journey from reservation to legal completion, ensuring all documentation and milestones are met. Liaise with estate agents, solicitors, and internal stakeholders to track progress and resolve issues. Maintain accurate sales progression logs and generate regular pipeline reports. Keep all sales records up to date and log all communications onto the system Help coordinate property handovers and manage pre-completion communications with purchasers. Complete New Homes Demonstrations for buyers Completing some viewings when required Attending buyer visits and liaising with Interior designer and agents & external stakeholders

Lettings Coordination

Work with external lettings agents to manage new listings, pricing strategies, and marketing assets. Coordinate all lettings-related administration, including tenancy agreements, compliance documents (e.g., gas safety, EPCs), and deposit registration when required Monitor lettings activity and occupancy rates, and flag issues proactively to management. Provide onboarding support for tenants, including welcome packs and key handovers. Work with the property manager to complete renewals

Customer Care & Defects Management

Assist the property manager for post-completion customer queries and defects reporting. Log, track, and monitor issues in line with developer defect periods and response times. Liaise with our Property Management partners and contractors to ensure prompt and professional resolution of reported issues. Maintain detailed records and follow-up with residents to ensure issues are satisfactorily closed. Liaising with residents and contractors to ensure repairs are completed in the required timelines.

Operational & Administrative Support

Support internal teams with document control, data entry, CRM management, and general reporting. Ensure compliance with GDPR, AML, and relevant housing legislation.Assist in preparing development launch packs, sales reports, and management handover documentation. Support the broader business with project coordination, marketing tasks, and ad hoc initiatives as required.

Candidate Profile Essential

4+ years of relevant experience in residential sales and/or lettings (developer, agency, or property management background).Excellent knowledge of property sales progression and lettings compliance. Confident liaising with a wide range of stakeholders including agents, solicitors, contractors, and customers. Highly organised, proactive, and capable of managing multiple workflows. Strong IT skills including Excel, Word, and CRM platforms.High level of attention to detail and ability to work autonomously. Ability to work fairly autonomously The right candidate should be a good team player and understand the importance of collaborative and open working in small teams Can do attitude and is happy to get involved with anything that might come their way

Desirable

Experience working for a residential property developer or new-build environment. Familiarity with defect management systems or post-completion care processes. ARLA or NAEA certification or relevant industry qualifications. Knowledge of the Fulham/SW London residential market.

What We Offer

On Christmas holidays, our team is not expected to use their holiday allowance when the offices are closed. Welcoming working environment and small team Hybrid working (2 days from home). Supportive team culture with direct exposure to senior decision-makers. Opportunities to be involved in areas of property development that may not be possible in other companies Opportunity to grow within a developer environment and contribute to shaping the future of the role. Scope for professional development and long-term career progression. The role has the potential to turn permanent
If you're a capable, client-focused property professional looking to build your career within a developer setting, we'd love to hear from you.

Job Type: Fixed term contract
Contract length: 24 months

Pay: 30,000.00-42,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Sick pay Transport links Work from home
Schedule:

Monday to Friday
Application question(s):

Tell us about your experience working for an estate agency or property developer, and share a specific example of how you handled a complaint or dealt with an unhappy customer--what was the situation, how did you respond, and what was the outcome? Can you describe a time when you had to take initiative and work independently without close supervision? What was the task, and how did you ensure it was completed successfully? Do you have a driving licence and/or a car?
Experience:

Sales Progression: 1 year (required) Lettings Co-ordination: 1 year (required) Customer Service: 1 year (required)
Work Location: Hybrid remote in London SW6

Application deadline: 20/05/2025
Reference ID: Sales, Lettings and Customer Care Assistant