Job Description

The position operates at a direct sales & sales management level and reports to the Durham Senior sales manager.

The principal aim of this role is to lead and unite a sales team to ensure a high-quality customer service is delivered to E. ON customers whilst supporting the regional growth expectations.

In addition, the role will work with existing customers and target new customers, projects, and major upgrade work opportunities from end users, the public sector, main contractors, and M&E contractors in the Northern (Durham)region.

Main duties & Responsibilities

Targeting consultants, M&E contractors, and end users in the Northern region to secure BMS projects, upgrades, and energy works.

With the support of your regional sales manager , develop the sales plan for the region to support the regional growth expectations.

Ensuring sales budgets are set for each of the sales team.

Successfully deliver a sales budget utilizing the existing client base and seeking new opportunities from within the client base

Develop a key account list to work from ensure time is spent between own sales and supporting the sales team.

Develop the sales team to successfully deliver each of the sales targets.

Deliver successful service contracts.

Introduce additional and new E. ON services to the current client base.

Forecast labour requirements on upcoming project works to help overall branch planning with the operations manager.

Work with direct report managers to seek new opportunities and to bring added value to the existing client base.

Take the lead and own customer escalation issues through to conclusion.

Recognise the importance of procedures and processes and adhere to these to deliver a high standard of customer service.

Work with the Regional Manager & Senior Sales Manager to ensure service renewals are completed and followed up with agreed contract increases where needed.

Customer Retention at renewal (measured KPI)

Frequently interface and communicate with customers to assist with account development.

Liaise with internal colleagues to co-ordinate end-to-end delivery of Customer Service

Work confidently within a pressurized environment, multi-tasking between the different operational disciplines

Carry out annual appraisals of direct report staff to regularly monitor their performance.

Communicate, direct, coach, and develop direct reports.

Specific Job Knowledge & Skills & Experience

Qualifications

Proven experience in a similar role at least 5 years in a project sales & management role

.

Ideally have an in-depth product knowledge of estimating, bid management, and Building Management Systems. Have a good understanding of the Region and existing relationships with contractors, end users and consultants in the area.

Skills and Aptitudes

Ability to work under own initiative but work as part of a team.

Sales awareness

Commercial awareness

Strong leadership qualities

Technical expertise on multiple HVAC products

Energy awareness

Good attention to detail

Exceptional time management and organisational skills

Self-motivated, responsible, and accountable

Customer Service Skills - ability to communicate effectively both verbally and in writing.

Use of Excel, Word & Outlook, and in-house Service Management database & Financial systems

Job knowledge

Technical Expertise in HVAC & BMS / Customer Service / Information Management

Experience

A minimum of five years in a customer servicservice-facing facing environment.

KPIS

Achieve regional sales target by coordinating your team and wider sales team efforts.

Achieve personal sales target by utilising your existing client and service contract base.

Meet KPIs set at appraisal stage and as approved with your Regional Sales Director

Ensure successful delivery of our solutions according to customer needs.

Customer Retention at renewal

Deliver successful service contracts.

Quote project and lifecycle work.

Work with the engineering team to identify additional work.

Support the Regional Sales Director with tasks listed within the duties and responsibilities section.

This role along with all company roles, has a responsibility to ensure all visitors and operatives in the workplace adhere to the ECS health & safety policies and procedures.

At E.ON everyone is welcome and respected. Our diverse backgrounds and experiences help us to connect with our customers and put them at the heart of all we do.

Our inclusive culture helps everyone to grow, thrive and be their best, winning together.

Data Protection

E. ON Control Solutions Ltd takes the protection of data and specifically data held on behalf of its customers very seriously. It is the responsibility of all E. ON employees to familiarise themselves with E. ON's Information Security Policies and associated documentation. These documents are freely available on the E. ON Intranet and should be fully understood

Job Type: Full-time

Pay: 50,000.00-67,000.00 per year

Benefits:

Additional leave Company pension Life insurance On-site parking Private medical insurance Referral programme Work from home
Experience:

BEMS Sales : 3 years (required)
Willingness to travel:

50% (required)
Work Location: On the road