Job Description

The Role
We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. Tapi are looking for a motivating, enthusiastic and experienced individual to join the Tapi family and be part of leading our revolution. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business. If you are looking to take the next step in your career and are ready to be truly inspiring, offer great product & customer service and bring the best out of your team, look no further and apply today.
Your Responsibilities
Leadership & Management

• Create an enjoyable, engaging, and great place to work for all - that's what it's all about after all!
• Effectively lead your Tapi team.
• Responsible for recruiting, training, and developing your team to exceptional standards.
• Regularly monitor colleague performance to ensure it is at its best.
• Provide new colleagues a complete Tapi induction to enable them to be at their best.
• Manage multiple fitting teams to ensure the highest levels of customer satisfaction.
• Effectively manage rotas to meet demands of the business.
• Manage all employee data and timesheet submissions.

Store Operations

• Ensure your Store always provides an outstanding experience for customers, colleagues, Fitting partners & Contractors.
• Create an all-inclusive culture where everyone's contributions are valued including our fitting partners.
• Oversee the stock control process.
• Build the brand within the area by building relationships with local businesses.
• Develop strong relationships with all Tapi colleagues, our suppliers and with local Tapi stores.
• Maintain a high standard of personal presentation set for the Store and that of the team, fitters and contractors that enter our customers' homes on behalf of Tapi.
• Maintain exceptional store standards.
• Comply with Health and Safety to create a safe environment for staff, fitters and all 3rd parties that visited the site.

Sales

• Strive to exceed Store and personal sales targets.
• Maximise profit through effective margin and cost control.
• Manage and support all parts of the sales process.
• Ensure that all customer leads are followed up with outstanding Tapi service.

Customer Satisfaction

• Resolve all customer issues and complaints speedily and effectively.
• Ensure we always exceed customers' expectations to encourage recommendations and repeat business.
• Ensure that all customer interactions are followed up immediately and given outstanding service.
• Ensure excellent communication to customers throughout sales process.

The Big Package

• Colleague discount
• Salary sacrifice pension
• Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
• Employee Assistance Programme
• A day off for your birthday
• Cycle to work scheme
• Enhanced family leave
• Life Assurance

About You!
People are your bag - you get them, you understand them and importantly, you can sell to them! You'll be confident in your ability and see 100% of target as the minimum - not job done! And, you're always on the lookout for ways to improve things for customer and colleagues.
You're naturally self-motivated, enthusiastic and lead by example. You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best.
You're in that little sweet spot of being sales driven AND customer focused. And you're passionate about what you do which is demonstrated in every interaction. You understand the value of a consultative sales approach and can create strong rapport and trust from the get-go to make our customers feel relaxed and reassured.
Good judgement is key - you don't shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome.
You'll be a brand ambassador and ooze the "Tapi difference".
You're "Tech Savvy" and know how to use Store systems to your advantage - and if you don't, you find out!
You're flexible and do what is best for the store, scheduling work effectively so no customer is left behind.
Get to Know us!
Hello, we're Tapi and we're slightly obsessed with floors. We're a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we'd love for you to join the revolution!
The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers - and show that it could be fun!
Over the past 10 years, we've grown massively to become the largest flooring retailer in Britain - something we're super proud of. You're likely to find a Tapi showroom in your local town and we've got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us 'excellent' on Trustpilot.
So, what's the secret to our success? Our people. Even though there's nearly a whopping 1500 of us, we're still a company with family values at the heart. Wherever you're based - at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!
We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes - and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations.
It's a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
INDHP

Skills Required