Job Description

About Blackhawk Network:

At

Blackhawk Network (BHN)

, we're shaping the future of branded payments--powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.


Overview:

Job Title:

Sales Manager (Inside Sales)

Contract:

Permanent

Workplace:

Hybrid - 2 days in office per week in Hemel Hempstead Office

Hours:

35 Hours

Reports to:

Sr. Director, Sales Development (Incentives)



We're looking for a commercially minded

Sales Manager

to lead our high-performing

UK Inside Sales Team

. You'll manage a team of 9 reps focused on customer growth, retention, and sales execution. This is a hands-on leadership role with a strong focus on

data-driven performance management

, sales coaching, and revenue delivery through our flagship platforms:

One4all

,

Hawk Select

, and

Hawk Marketplace

.
Responsibilities:

Team Leadership & Coaching:

Manage, mentor and develop a team of Inside Sales Reps to exceed sales and growth targets across B2B customer accounts.

Sales Insights & Reporting:

Leverage

Excel and Power BI

to monitor performance, analyse sales trends, and identify skill gaps or opportunity areas.

Revenue Growth:

Spot commercial opportunities across the team's account base, drive upsell/cross-sell motions, and create structured sales plans.

Strategic Execution:

Work closely with the Senior Director to implement tactical plans aligned to business goals and the 13-period commercial calendar.

Customer Engagement:

Support account strategy, including QBRs and strategic deal development, ensuring reps position the right BHN product for every use case.

Process & Efficiency:

Drive best practices in pipeline hygiene, CRM use (Salesforce), and sales operations. Implement process improvements to optimise performance.

Collaboration:

Partner with Marketing, Enablement, and Product to roll out campaigns and provide feedback on market needs.

Qualifications:
Proven experience in

sales team leadership

, ideally within prepaid, rewards, or tech-driven B2B industries. Strong

analytical skills

with confidence in Excel, reporting tools (e.g. Power BI), and using data to inform strategy and coaching. Comfortable interrogating numbers to find root causes and growth levers. Exceptional coaching ability, especially for developing inside sales and early-career reps. Ability to build a strong culture of accountability, positivity, and results. Excellent stakeholder management and communication skills.

Benefits:
Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave. Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests. Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards. Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health. Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN

Stage 1: Shortlisting of suitable candidates Stage 2: Screening Call Stage 3: Interview(s) with Hiring Manager(s) Stage 4: Task-based Assessment (if required) Stage 5: Feedback/Hired


If you're a performance-driven leader who thrives in fast-paced, commercial environments and knows how to turn data into action, we'd love to meet you