Job Description

About Us

National Learning Group is one of the UK's leading online tutoring providers, supporting thousands of students a year with a team of 35 office staff and over 350 tutors. Our sales team is central to our growth. We have 9 outbound executives today and we expect that to increase significantly. We need a Sales Manager who can raise standards, build capability and drive consistent results.

The Role

This is a hands-on leadership role with proper autonomy. You'll shape the sales team, define standards and create a high-performance environment. You'll lead from the front, coach with intent and make sure the room has energy and momentum.You'll be responsible for team performance, call quality, coaching, daily discipline and future hiring as the department grows. This isn't a desk job watching dashboards; it's active management, clear expectations and visible, participative leadership.

Key Responsibilities

Team Leadership

Manage and develop a team of 9 outbound sales executives, with headcount growth planned. Build and maintain a positive, driven, high-energy culture with clear standards and accountability. Deliver consistent coaching, call listening, one to one development and real-time floor support. Run daily stand-ups, weekly reviews and structured performance cycles.
Sales Performance

Drive daily, weekly and monthly targets across activity, conversion and revenue. Improve talk tracks, objection handling and closing technique through structured coaching. Analyse performance data and take swift action where standards drop. Ensure disciplined CRM usage and strong pipeline hygiene.
Growth & Strategy

Recruit, onboard and develop new sales team members as the department expands. Collaborate with senior leadership on forecasting, incentives, team structure and long-term scale. Identify weaknesses in process, scripts or systems and push improvements through decisively. Drive innovation and work cross-functionally to generate efficiencies and improve customer experience.

Person Specification

About You

You understand how a sales floor works and you know how to run one properly. You're confident, composed and capable of raising the level of everyone around you. You prefer clarity over politics and results over noise.

Experience & Skills

Proven record managing telesales or outbound sales teams. Strong coaching ability, able to turn average performers into consistent closers. Confident communicator who can command a room and influence behaviour. Target driven with a commercial mindset. Organised, disciplined and comfortable making decisions quickly. Experience scaling teams or building team culture is an advantage.

Why You'll Want This Role

Real autonomy to build and shape the team. Chance to influence strategy and long-term growth. Clear progression for someone who wants to run a larger department over time. Supportive environment where high standards are the expectation.

Perks & Practicalities

Casual dress code. Discounted on-site canteen. Free parking. Strong transport links. Company pension. Private medical insurance after probation.

Schedule

Monday to Friday 8 hour shifts In person role No weekends

Compensation:

Starting 30,000 basic + uncapped commision

Job Types: Full-time, Permanent

Pay: 30,000.00-50,000.00 per year

Application question(s):

Are you based in the North East of England? How many years of experience do you have managing telesales teams? Annual salary expectation?
Work Location: In person