Job Description

Job description: Sales Office Manager (Imex / Deuco):

The Office Manager (OM) is responsible for the management and overseeing of Customer Service functions within the business. The OM will be responsible for how our customers are serviced and ensure the teams are trained in how to deal with all types of enquiries in the way in which the business requires. The OM will need to work with the Head of Group Customer Services to set up policies, processes and training documents and then roll these out throughout the team. The OM will need to keep the Customer Service team motivated and the working environment healthy.

The OM is a vital part of the Imex business growth and should be a responsible leader with an analytical mind and have a broad knowledge of the business. The OM will be responsible for designing policies and implementing solutions.

Ultimately, the OM will ensure the service we provide is first class.

Responsibilities:

Being a leader of the Customer Service Imex provides and being ultimately responsible for the perception the Customer Service team give to its customers. Ensuring all departments are motivated and informed with the relevant business requirements. Managing and motivating the Customer Service teams. Learning and understanding the Imex business and its customers. Monitoring service levels and action works according to the needs of the business. Training the team in all aspects of customer service and how Imex wants to be perceived. Providing solutions to difficult situations to ensure the customer's resolution without impacting on the business's profits or perception. Ensuring the team has the correct and relevant tools to perform their roles efficiently. Maintain price lists to ensure the customer's pricing is correct and limit invoice queries. Monitor returns, and their subsequent credit, to maintain aftersales service. Make sure all customers are notified of changes to their orders and stock issues verbally. Create, monitor and action KPIs regarding both staff and business performance. Recruiting team members when required. Performing regular 1-2-1 meetings with your team. Responsible for rolling out instructions from the Board to the team. Ad hoc duties as requested by line management. Performance Standards Appraisals and annual performance review Other Duties: Flexibility to cover sickness, holiday and working hours.

Skills:

Excellent communication skills with both your team and line manager. Strong verbal and written communication skills. Proficient in office management software and tools. Excellent organisational abilities with keen attention to detail. Experience in team management and supervising staff effectively. Familiarity with human resources processes is advantageous. Ability to handle multiple tasks simultaneously while maintaining a high level of professionalism.
If you are an enthusiastic individual with a passion for office management and a desire to contribute positively to our team, we encourage you to apply for this exciting opportunity!

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company events Employee discount On-site parking
Work Location: In person