Job Description

Savoir Beds Limited is a luxury brand that manufactures and retails at the very top end of the market. Our beds are hand-made to order, with a strong emphasis on natural materials and bespoke design elements. We have showrooms in locations worldwide including London, Paris, Berlin, Dusseldorf, New York and Hong Kong.

We are looking for a bright and motivated Sales Operations Coordinator to join a small, but busy Sales Operations team. The successful candidate will be responsible for order management, export shipment coordination and showroom liaison, as well as general office duties. The role would suit a graduate with administrative or customer service experience, wanting to progress their career within a creative, design focused environment.

Key Responsibilities:

Providing essential pre- and post-sales support to UK and overseas showrooms. Maintaining effective communication with internal teams and external partners. Order processing; creating and updating entries within Savoir's in-house order management system. Critical path and delivery schedule management. Ensuring orders are accurate, complete and running to schedule, in line with client expectations. Liaising with third party logistics companies; obtaining quotes, planning, scheduling and monitoring shipments to overseas showrooms and clients. Preparing shipping documentation and ensuring all associated import/ export documents are received from third party logistics companies, are correct and kept on file. Placing purchase orders with suppliers and checking related invoices. Management of showroom floor stock rotation and ex-display stock. Creating and updating bed specification sheets and price lists. Assisting with inbound fabric and accessory deliveries. Checking, allocating and distributing as required. Preparing packages and arranging couriers. Handling inbound calls and emails from showrooms, clients and suppliers. General filing and ad hoc office duties as required by the business. Providing a high level of service at all times.

Skills & Experience:

A background in sales administration, customer support or purchasing. Strong organisational, time management and prioritising skills. Detail oriented, with a high level of accuracy. Adaptable, with the ability to work within a fast-paced environment. A strong communicator, with excellent interpersonal skills. Ability to work well with others and under own initiative. Impeccable spoken and written English. Highly numerate. Proficient in Microsoft Office suite, with particularly strong Excel skills. Experience within a furniture, fabrics, interiors company or showroom preferable. A keen interest in textiles, interiors and design essential. Export logistics experience desirable. Languages advantageous.

Qualifications

(minimum requirements)

:

Level 5 - Degree or Diploma: Design related disciplines preferred Level 2 - GCSE: Maths - Grade B/5, English - Grade C/4 (or equivalent)*

Job Types: Full-time, Permanent

Pay: 30,000.00-36,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking On-site parking Transport links
Ability to commute/relocate:

London NW10 6UD: reliably commute or plan to relocate before starting work (required)
Application question(s):

What is your level of proficiency in Excel? Do you have experience in textiles, interiors or design? If so, please give details.
Education:

Diploma of Higher Education (required)
Experience:

Customer service, administration, buying or retail sales: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person