Job Description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
"Our Field Operations team plays a critical role in supporting our sales organization in driving growth and success. As a Director of Field Operations, you will be at the very heart of our software business and a key part of our EMEA Sales Leadership team. You'll manage a team of people; developing and mentoring them, overseeing and creating the processes that keep our business running smoothly and leading through diverse challenges. We are looking for top talent to join our world-class team of professionals and genuinely excited by the fresh perspectives and innovation that new team members bring to our business." VP, Sales Operations
What You Will Contribute

• Cross-team collaboration: operational support for the EMEA Direct Sales organization, working collaboratively with members of Sales, Marketing, Finance, Legal, and Product.
• Prioritizie and orchestrate key strategic initiatives that drive growth and improve business performance (e.g., enhancing pipeline quality, improving forecasting accuracy, streamlining the sales cycle, account planning and reviews).
• Leading the operating cadence across EMEA: quarterly business reviews; talent and headcount reviews; forecasting updates; pipeline reviews; customer success reviews; quarter-end activities; business updates.
• Regional strategic planning: market analysis; territory and resource planning; compensation design; quota setting; enabling Sales to achieve corporate targets.
• Tracking KPMs and building reporting frameworks to enhance pipeline visibility, monitor sales performance and provide senior leadership with actionable insights that support strategic planning.
• Ensuring data integrity and hygiene to enable reliable reporting and effective decision-making.
• Sales team support and enablement: problem solving to maintain deal momentum and providing comprehensive operational support to sales, with the aim of reducing noise that takes away from selling.
• Leading the forecasting process in close collaboration with sales leadership: qualifying deals (leveraging the MEDDPICC qualification framework as a guide); monitoring key milestones; tracking deal and forecast movements.

What We Are Seeking

• In-depth knowledge of Salesforce systems and sales processes to identify bottlenecks in the sales process, solve business problems and uncover opportunities for improvement and efficiency.
• A positive attitude with eagerness to execute at levels above and beyond expectations.
• Proven ability to collaborate within a team to solve business problems with an open mind and earn the respect and trust of others.
• Capability to maintain professionalism and urgency while delivering high levels of performance under pressure in a fast-paced, high-volume, and transformational environment.
• Experience using critical thinking to promote accuracy, identify trends, and recommend business decisions that align with corporate initiatives.
• Excellent verbal and written communication skills, appropriate for diverse audiences at all levels.
• Confidence and proficiency using the Microsoft Office suite to create leadership presentations or briefing documents.
• Significant experience in software sales/revenue operations and sales compensation, or finance.
• Previous experience of managing a team
• Based in a location accessible to our fantastic London Office.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

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Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring -- FICO Scores are used by 90 of the top 100 US lenders.

• Fraud Detection and Security -- 4 billion payment cards globally are protected by FICO fraud systems.

• Lending -- 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at

Skills Required